Spa Director | Semiahmoo Resort

Spa Director | Semiahmoo Resort
Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status

Salary Range: $90,000 to $95,000 DOE
Cellphone Allowance
Incentive Eligible
Free Parking
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What Success Looks Like:
Your Impact

Provides strategic leadership and oversight for all Spa Department operations, driving a culture of excellence and guest-centered service
Champions the highest standards of cleanliness, ambiance, and facility presentation across all spa areas
Designs, develops and evolves innovative spa programs and treatment offerings that elevate the guest experience and drive revenue growth
Establishes and upholds operational, safety, and quality standards across the department
Fosters a safe work environment, proactively identifying and addressing risks or unsafe conditions
Curates and oversees retail and spa product offerings, aligning assortment with guest preferences and brand positioning
Serves as a key liaison across departments, ensuring clear, consistent communication of priorities, changes, and emerging issues
Builds and sustains strong guest, member, and employee relationships, resolving inquiries and concerns with professionalism and care
Owns the department's annual budget, including income and expense planning; delivers regular reporting on financial performance to leadership
Monitors market trends and competitive positioning to anticipate guest needs and inform strategic decisions
Oversees financial controls, including A/R billing audits and A/P invoice coding
Directs payroll oversight and administration, including time reconciliation, personnel documentation, and paycheck distribution
Mentors and develops department leadership and staff, building bench strength for future growth
Partners with senior leadership on broader property initiatives and strategic planning
Screen, interview and select all qualified spa candidates. Develop recruiting and outreach initiatives at specific spa technician schools to build a consistent pipeline of certified talent.
Coordinate new hire training and continuing training programs to ensure team member performance expectations are met, and that the facility is maintained to luxury spa standards.
Conduct team member performance reviews per standard operating procedures. Provide Team Members with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
Additional responsibilities as required

What You Bring

Bachelor’s Degree (BA) from four-year college or university, or three to five years Spa Management or equivalent combination of education and experience
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret instructions furnished in written, oral, diagram or schedule form is required to successfully perform the essential duties described above
Must be familiar with Microsoft Word, Excel, Outlook and other computer programs
Have the ability to multi-task and work in a fast-paced environment with shifting priorities

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.