SPA FRONT DESK RESERVATIONIST

Join an award-winning team at Ponte Vedra Inn & Club, one of Northeast Florida’s premier luxury resorts. We are seeking a friendly, professional, and service-oriented Spa Receptionist who is passionate about creating exceptional experiences for our members and guests.
At Ponte Vedra Inn & Club, our people are our greatest asset. Apply today for the opportunity to grow your hospitality career in a historic, world-class resort environment.
What’s in It for You?

Competitive pay
Flexible scheduling
Resort discounts
Company-provided uniforms
Complimentary uniform dry cleaning
Five Diamond service training and certifications
Career development and advancement opportunities
And much more!

Essential Responsibilities

Provide warm, professional, and attentive service to all members and guests.
Welcome guests, answer questions, and assist with spa services and general information.
Answer telephone calls and assist with scheduling appointments.
Perform general reception and cashiering duties accurately.
Process payments and maintain accurate guest records.
Use computer and reservation systems efficiently.
Communicate clearly with spa providers and other departments.
Maintain a clean, organized, and welcoming reception area.
Anticipate guest needs and respond promptly to requests.
Manage multiple responsibilities while maintaining a calm and professional demeanor.
Perform additional duties as assigned.

Qualifications

Previous customer service, hotel, resort, spa, or reception experience is preferred.
Computer and general cashiering experience required.
Excellent interpersonal and communication skills.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Ability to read, write, and speak English effectively.
Ability to stand for extended periods.
Must meet the Club’s professional appearance and grooming standards.
Must consistently meet or exceed member, guest, and team expectations.

Schedule
The Spa operates Monday through Sunday between 8:00 a.m. and 7:00 p.m. Candidates must have a flexible schedule and be available to work varying shifts, including weekends and holidays.
Benefits
Benefits may include:

Paid vacation, holidays, and sick leave
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k)
Complimentary parking
Staff café
Uniform dry cleaning and laundry services

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a drug-free workplace. Employment is contingent upon successful completion of required substance testing.