Spa Receptionist, Kohler Waters Spa
When you join Kohler, you can make your mark on an iconic brand. Together, we challenge the status quo, stretch our imaginations, put ideas to the test, and demand better for ourselves, our customers, and each other. Join our community of creators and difference makers to build a career of impact.
Location: Kohler, WI Opportunity Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest. Specific responsibilities include: Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments Ensure accuracy of all reservations Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest Support all spa retail activities outside of retail team hours Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere Maintain facility safety, cleanliness and guest amenity standards Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours This is a part time year-round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm.


The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's experience, their education and work location.
It is the policy of Kohler Co. to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, gender identity or expression, military status or any other characteristic protected by federal, state or local laws. We are strongly committed to this policy and believe in the concept and spirit of the law. Kohler Co. is committed to assuring that:
All recruiting, hiring, training, promotion, compensation, and other employment related programs and processes are provided fairly to all persons on an equal opportunity basis without regard to any characteristic protected by law; Employment decisions are based on merit and the principles of equal opportunity; Its applicants and associates with disabilities have equal access to its employment processes, including those implemented through information and communication technologies. When requested and possible, Kohler Co. will provide reasonable accommodation to ensure qualified applicants and associates with disabilities receive equal employment opportunity in the operation of employment policies and processes. In addition, Kohler Co. complies with the Pregnant Workers Fairness Act (PWFA). It will provide reasonable accommodations to qualified applicants and associates to accommodate known limitations related to pregnancy, childbirth, or related medical conditions; It will provide reasonable accommodations for religious beliefs or practices where appropriate and in accordance with applicable law; and Associates and applicants will not be subjected to retaliation, harassment, intimidation, threats, coercion, or discrimination because they have exercised any right protected by law. Kohler Co. believes in and practices equal opportunity. The Assistant General Counsel, Employment & Compliance, serves as the Equal Opportunity Coordinator for Kohler Co., and has overall responsibility for assuring compliance with this Policy. All associates are expected to support and uphold this policy. Kohler Co. maintains Affirmative Action Plans as required by and in accordance with applicable law. Any questions regarding the Plans should be directed to the Assistant General Counsel, Employment & Compliance.