SPA Supervisor

 

Career Land Center is seeking an experienced and customer-focused Spa Supervisor on behalf of a well-established and reputable beauty salon in Qatar. The successful candidate will oversee the daily operations of the spa, lead a team of beauty professionals, maintain exceptional service standards, and ensure an outstanding customer experience while achieving operational and sales targets.

Key Responsibilities

• Supervise the daily operations of the spa and salon to ensure smooth and efficient service delivery.
• Lead, motivate, and support therapists, beauticians, receptionists, and support staff.
• Monitor staff attendance, grooming, performance, and adherence to company policies.
• Prepare staff schedules and manage duty rosters to ensure adequate coverage.
• Ensure exceptional customer service by addressing client concerns and maintaining high satisfaction levels.
• Oversee appointment scheduling and maximize treatment room utilization.
• Maintain cleanliness, hygiene, and safety standards in accordance with Qatar regulations and company policies.
• Monitor inventory levels, order spa products and supplies, and coordinate with suppliers.
• Ensure proper handling and maintenance of spa equipment and facilities.
• Support recruitment, onboarding, and training of new employees.
• Coach team members on service standards, retail sales, and upselling techniques.
• Monitor daily sales performance and assist in achieving monthly revenue targets.
• Prepare daily, weekly, and monthly operational and sales reports.
• Promote spa treatments, memberships, packages, and retail products to increase revenue.
• Ensure compliance with all health, safety, and operational procedures.

Qualifications

• Minimum 3–5 years of experience in a supervisory role within a spa, beauty salon, or wellness center.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of spa treatments, beauty services, and salon operations.
• Experience with appointment booking/POS systems and Microsoft Office.
• Excellent communication skills in English; Arabic is an advantage.
• Ability to work in a fast-paced, customer-focused environment.
• Strong organizational, time management, and multitasking skills.

Preferred Skills

• Leadership and staff development
• Sales and revenue generation
• Inventory management
• Conflict resolution
• Customer relationship management
• Attention to detail
• Professional appearance and positive attitude

Benefits

• Competitive salary
• Accommodation and transportation (as per company policy)
• Medical insurance
• Annual leave and air ticket (as per Qatar Labour Law and company policy)
• Career growth and professional development opportunities