Spa Therapist
Summary
Performs massages and skincare treatments, consults guests on wellness needs, and maintains spa hygiene and safety standards.
Position Overview:
The Spa Therapist is responsible for performing massages, and skin and body treatments in accordance with organisational service standards and procedures. He/she possesses knowledge of spa treatments and provides basic consultation and recommendations to customers based on their needs. He/she also ensures the smooth running of daily operations and maintenance of hygiene and safety standards.
The Role
Perform Spa and Wellness Services
- Provide basic consultation and recommendation based on customer's needs
- Deliver spa and wellness therapy services in accordance with organisational service standards and procedures
Service & Operation Excellence
- Build relationships with guests during service and interaction
- Possess complete knowledge and understanding of all services and products offered
- Actively upsell and promote the spa, treatments, services, products, and programs
- Maintain stock inventory according to operational needs
- Prepare and maintain work area and equipment for service delivery
Hygiene and Safety Standards
- Observe personal sanitation and health practices
- Provide guests with information and equipment required for safe delivery of service
Talent Profile
- At least 1 year of experience in a luxury spa or similar field
- Possess the relevant license and certifications
- Excellent interpersonal and communication skills
- Customer-oriented individual, focus on and prioritise guest needs
- Ability to work well under pressure and perform job functions with minimal supervision