Spanish Customer Support Advisor - Porto
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Description
We are recruiting Spanish Customer Support Advisors to join an international project within the hospitality/travel sector to work onsite in Porto.
Main responsibilities
- Provide customer support via phone, email and chat
- Handle customer questions, complaints and service-related issues
- Troubleshoot and resolve problems efficiently
- Escalate cases when necessary
- Ensure a positive and professional customer experience
Requirements
- Spanish: C2
- English: B2
- High school diploma
- Previous Customer Service experience is valued, but not mandatory
- Strong communication and problem-solving skills
- Availability to work onsite
- Availability for rotational shifts within a 24/7 operation
Conditions
- Base salary: €945 gross/month
- Meal allowance: €8.50 per worked day
- Performance bonus of up to €120/month, applicable from the 4th month onwards
- Christmas and Holiday allowances
- 22 business days of annual leave
- Health insurance after 6 months
- 40 hours per week
- 30-day probation period
Location
- Porto
- Work model: 100% onsite