Spanish-Speaking Hospitality Customer Support Advisor - Porto, Portugal
Posted Updated
Description
Hospitality Customer Support Advisor: Spanish and English - Full-Time - On-site - Travel and Hospitality
Build your career in the travel and hospitality industry!
Are you fluent in Spanish and English, passionate about travel, and motivated to help people?
We are recruiting a Spanish-speaking Hospitality Customer Support Advisor for an international accommodation and travel platform based in Porto, Portugal.
In this role, you will support travelers and accommodation hosts, helping to resolve booking-related issues, customer concerns, and unexpected issues to ensure a positive experience.
Role
As a Hospitality Customer Support Advisor, you will:
• Provide friendly and professional support via phone calls, chat, and email.
• Assist travelers and hosts with questions related to their accommodation experiences.
• Investigate customer issues and identify practical solutions.
• Manage complaints and challenging situations with empathy and professionalism.
• Research and resolve issues using available support resources.
• Escalate complex cases to the appropriate teams when necessary.
• Prepare careful and accurate responses for customers.
• Help resolve disagreements between platform users when necessary.
• Manage multiple inquiries while maintaining excellent service quality.
• Maintain accurate records of customer interactions.
What We Are Looking For
• Spanish at C2 level.
• English at B2 level.
• High school diploma as a minimum.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and troubleshooting skills.
• Confidence in handling complaints and sensitive situations.
• Good organizational and multitasking skills.
• Proficiency in using computers and digital platforms.
• Flexibility to work rotating shifts.
• Previous customer service experience is an advantage, but not required.
Working Hours
• Monday to Sunday – 24/7 Operation
• 40 working hours per week.
• Rotating shifts in a 24-hour operation.
• Work and rest days assigned according to shift schedule.
Salary and Benefits
Illustrative Monthly Financial Package: €1,287.50
Based on a salary equivalent to 12 months and 22 eligible working days:
• Base salary: €945 gross/month.
• Holiday allowance: €78.75 gross/month equivalent.
• Christmas bonus: €78.75 gross/month equivalent.
• Meal allowance: €187/month, based on €8.50 per working day for 22 days.
Potential Financial Package: Up to €1,407.50 per Month.
An additional performance bonus of up to €120 per month may be available from the fourth month onwards, subject to performance targets and eligibility.
Additional Benefits
• Employment contract with a 30-day evaluation period.
• 22 working days of annual leave.
• Holiday and Christmas bonuses, each equivalent to one month's base salary annually.
• Health insurance after six months of employment.
• International and multicultural work environment.
• Experience in the travel and hospitality sector.
• For eligible EU candidates relocating to Porto, a travel ticket reimbursement of up to €200 may be available after three months, subject to proof of expense and applicable conditions.
The monthly package is an illustrative equivalent of 12 months. Holiday and Christmas bonuses are annual entitlements, the meal allowance depends on the days worked, and the performance bonus is variable and not guaranteed. Gross salary components and the meal allowance are not equivalent to net salary.
Location:
Porto, Portugal – On-site.
The workplace is located in the Rua do Heroísmo area of Porto.
Applications are welcome from candidates already residing in Porto and eligible EU candidates willing to relocate.
Apply Today!
If you speak Spanish and English, enjoy helping people and want to develop your career in the hospitality industry, we would love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
Email subject: Spanish Hospitality Customer Support – Porto
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1
Build your career in the travel and hospitality industry!
Are you fluent in Spanish and English, passionate about travel, and motivated to help people?
We are recruiting a Spanish-speaking Hospitality Customer Support Advisor for an international accommodation and travel platform based in Porto, Portugal.
In this role, you will support travelers and accommodation hosts, helping to resolve booking-related issues, customer concerns, and unexpected issues to ensure a positive experience.
Role
As a Hospitality Customer Support Advisor, you will:
• Provide friendly and professional support via phone calls, chat, and email.
• Assist travelers and hosts with questions related to their accommodation experiences.
• Investigate customer issues and identify practical solutions.
• Manage complaints and challenging situations with empathy and professionalism.
• Research and resolve issues using available support resources.
• Escalate complex cases to the appropriate teams when necessary.
• Prepare careful and accurate responses for customers.
• Help resolve disagreements between platform users when necessary.
• Manage multiple inquiries while maintaining excellent service quality.
• Maintain accurate records of customer interactions.
What We Are Looking For
• Spanish at C2 level.
• English at B2 level.
• High school diploma as a minimum.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and troubleshooting skills.
• Confidence in handling complaints and sensitive situations.
• Good organizational and multitasking skills.
• Proficiency in using computers and digital platforms.
• Flexibility to work rotating shifts.
• Previous customer service experience is an advantage, but not required.
Working Hours
• Monday to Sunday – 24/7 Operation
• 40 working hours per week.
• Rotating shifts in a 24-hour operation.
• Work and rest days assigned according to shift schedule.
Salary and Benefits
Illustrative Monthly Financial Package: €1,287.50
Based on a salary equivalent to 12 months and 22 eligible working days:
• Base salary: €945 gross/month.
• Holiday allowance: €78.75 gross/month equivalent.
• Christmas bonus: €78.75 gross/month equivalent.
• Meal allowance: €187/month, based on €8.50 per working day for 22 days.
Potential Financial Package: Up to €1,407.50 per Month.
An additional performance bonus of up to €120 per month may be available from the fourth month onwards, subject to performance targets and eligibility.
Additional Benefits
• Employment contract with a 30-day evaluation period.
• 22 working days of annual leave.
• Holiday and Christmas bonuses, each equivalent to one month's base salary annually.
• Health insurance after six months of employment.
• International and multicultural work environment.
• Experience in the travel and hospitality sector.
• For eligible EU candidates relocating to Porto, a travel ticket reimbursement of up to €200 may be available after three months, subject to proof of expense and applicable conditions.
The monthly package is an illustrative equivalent of 12 months. Holiday and Christmas bonuses are annual entitlements, the meal allowance depends on the days worked, and the performance bonus is variable and not guaranteed. Gross salary components and the meal allowance are not equivalent to net salary.
Location:
Porto, Portugal – On-site.
The workplace is located in the Rua do Heroísmo area of Porto.
Applications are welcome from candidates already residing in Porto and eligible EU candidates willing to relocate.
Apply Today!
If you speak Spanish and English, enjoy helping people and want to develop your career in the hospitality industry, we would love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
Email subject: Spanish Hospitality Customer Support – Porto
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1