Specialist - Forwarding Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The Operations Executive will support the Operations Account Management (OAM) function within DP

World's Global Service Centre, delivering accurate, timely reporting and analysis for ocean and air

freight forwarding accounts across Europe. The role requires strong ownership of customer KPI

reporting, dashboarding, and data quality, with the ability to work directly with regional & global

stakeholders as the OAM function scales.

Designation: Specialist

Base Location: Navi Mumbai

Reporting to: Manager- GSC Finance

Key Role Responsibilities:

• Prepare and maintain customer-facing and internal reports (shipment status, TEU conversion, invoicing, KPI dashboards) for assigned Europe accounts.
• Build and maintain multi-sheet performance dashboards (e.g. Air/Ocean Freight leadership dashboards) with high data accuracy.
• Identify and resolve data quality issues before reports are shared with stakeholders.
• Track report ownership, turnaround time, and accuracy against agreed SLAs and on-time delivery targets.
• Liaise directly with regional commercial and operations stakeholders to clarify data requirements and resolve discrepancies.
• Support knowledge transfer and process documentation to reduce single-point-of-failure risk within the team.
• Contribute to ad-hoc analysis as required by account leads.
• Escalate risks or recurring issues to the Operations Manager with proposed solutions, not just problem statements.

Skills & Competencies:

• High attention to detail and ownership of data accuracy.
• Ability to work independently and proactively flag issues rather than wait for direction.
• Strong written and verbal communication for direct stakeholder interaction across time zones.

• Comfortable operating in a fast-scaling, still-forming team structure.

Education & Qualifications:

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.
• 3–6 years of experience in ocean/air freight forwarding operations, customer program management, or logistics reporting.
• Working knowledge of freight forwarding terminology and documents
• Advanced Excel skills (pivot tables, lookups, multi-sheet workbooks); Power BI or similar dashboarding tool is a plus.

• Prior exposure to European trade lanes and customer KPI reporting preferred

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.