Specialist, Service Development

JOB SUMMARY

Provides vehicle service readiness coordination of vehicle diagnostic systems and programs for Isuzu commercial trucks. Coordinates the design and deployment of PC based and web-based programs that facilitate vehicle fault diagnosis and repairs. Provides input on Isuzu manuals and technical training, special tools, and diagnostic equipment.

PRINCIPAL DUTIES & RESPONSIBILITIES

1. In collaboration with the Service Development Engineering Supervisor, analyzes and develops vehicle diagnostic system requirements for current and future Isuzu commercial vehicles. Provides direction to INAC and Isuzu Japan management and engineers on future service requirements:

• Scan Tool functionality
• Vehicle Data downloads
• Web-based programs

1. Coordinates the development of diagnostic programs. Documents requirements in the CRD (Customer Requirements Documents) and provides direction to IGSS programmers to ensure the online programs and IDSS software features are updated/enhanced for current and future Isuzu vehicles.
2. Evaluates and develops technical service information (i.e., service bulletins, diagnostic manuals, and training materials), ensuring accuracy and coherence.
3. Provides support in the development of technical publications, data, and reports (i.e., service/diagnostic/owner manuals, training guides, etc.).
4. Performs miscellaneous job-related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Supervisor, Service Development Engineering