Specialist - Software Engineering
Posted Updated 5
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Magento L1 L2 Support Engineer
Experience 3 to 6 Years
Role Overview
We are seeking a Magento (Adobe Commerce) Support Engineer with strong eCommerce domain expertise to provide production support, troubleshooting, and maintenance for B2B and B2C commerce platforms. The ideal candidate will ensure platform stability, resolve production incidents, and support seamless business operations across customer-facing digital commerce environments.
Key Responsibilities
L1 Support
- Handle firstlevel support for Magento B2B and headless storefronts
- Monitor incidents alerts and integration failures SAPAPIs
- Manage and resolve tickets in Spanish emailchat
- Basic troubleshooting catalog pricing CMS UI issues
- Escalate issues while ensuring SLA compliance
L2 Support
- Investigate and resolve complex Magento and eCommerce platform issues
- Support Magento B2B features including Company Accounts Shared Catalogs Quotes and Bulk Ordering
- Troubleshoot SAPintegrated workflows involving orders pricing inventory and customer data
- Analyse Magento API and integration logs to identify root causes
- Perform SQL data fixes configuration updates hotfixes and minor code changes
- Support deployments patches and release activities
- Assist with Headless Commerce implementations using GraphQL APIs
Required Skills
- Experience in Magento 2 Adobe Commerce ECommerce
- Good understanding of eCommerce business processes and customer journeys
Experience with
o Catalog Management
o Pricing Promotions
o Checkout Order Management
o Customer Account Management
o Magento B2B Commerce
Headless commerce GraphQL PWAReactVue
SAP integration knowledge orderinventorycustomer sync
PHP MySQL RESTGraphQL APIs
Elasticsearch Redis Varnish
Basic frontend HTMLCSSJS
English working proficiency
Preferred Skills
- Adobe Commerce Cloud exposure
- Understanding of middlewareintegration platforms
- Azure or AWS exposure
- Experience with ServiceNow SonarQube and production support tools
- Experience performing code fixes troubleshooting and root cause analysis
Key Expectations
- Deliver highquality production support for businesscritical eCommerce platforms
- Ensure fast incident resolution and strong SLA adherence
- Effectively communicate with Spanishspeaking stakeholders
- Maintain reliable SAPintegrated commerce operations