Specialty Pharmacy Manager
Description
Manager Patient Services - Onsite in Baton Rouge, LA or Monroe, LA + 50% travel across LA/MS - $10,000 Bonus!
The Manager of Patient Services (Specialty Pharmacy Manager) is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons
Key Responsibilities
- Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients.
- Coach and develop liaison team and instill Shields culture at health system partner site
- Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
- Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
- Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
- Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
- Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
- Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams
- Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Collaborate with leadership teams to implement strategic initiatives including new clinic launches, workflow changes, and other growth initiatives
- Provide performance updates to Shields leadership team
- Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
- Ensures coverage for Specialty Liaisons when absent from work
- Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
- Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
- Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
- Identifies, assesses and contributes to continuous process improvement and optimization initiatives
- Provides subject matter expertise to hospitals and clinics within their span of control
- Other duties as assigned
Education & Experience
- Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience
- 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
- Active Louisiana Pharmacy Technician License Required, National Certification as a CPhT (or equivalent) preferred
- Prior experience as a licensed pharmacy technician would be optimal in this role
- Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
What You’ll Get:
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills
As published by greenhouse · 9 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Pick from a list (9)
- Are you authorized to work in the United States?
- How did you hear about Shields?
- Do you now or in the future require sponsorship to continue to be eligible to work in the United States? (Including transfers) or Are you an F-1 non immigrant whose eligibility to work is based on optional practical training (OPT) and you require company cooperation in completing a Form I-983 training plan for STEM-OPT employment?
- Are you able to work on a hybrid schedule with travel (50%) across Louisiana and Mississippi?
- Do you currently hold an active pharmacy technician license in Louisiana?
- Do you currently hold an active national pharmacy technician certification (PTCB/ExCPT)?
- Do you have 5+ years of direct leadership experience?
- Do you have 1+ years of specialty pharmacy experience?
- WOTC Applicant Survey: Shields Heath Solutions is participating in the Work Opportunity Tax Credit (WOTC) program. This program is designed by the federal government to help companies with federal incentives for hiring and retaining individuals from certain targeted groups into the workforce. Your preliminary response to the IRS Form 8850 questions below will help determine if Shields Health Solutions qualifies for this program. Any information you provide will be kept confidential and will not negatively affect your job, wages, or taxes. Thank you in advance for your time and participation. In order to determine if Shields Health Solutions potentially qualifies for this program, please check the box, at your discretion, if any of the statements below apply to you. ► I received a conditional certification from the state workforce agency (SWA) or a participating local agency for the work opportunity credit. ► If any of the following statements apply to you. ► I am a member of a family that has received assistance from Temporary Assistance for Needy Families (TANF) for any 9 months during the past 18 months. ► I am a veteran and a member of a family that received Supplemental Nutrition Assistance Program (SNAP) benefits (food stamps) for at least a 3-month period during the past 15 months. ► I was referred here by a rehabilitation agency approved by the state, an employment network under the Ticket to Work program, or the Department of Veteran Affairs. ► I am at least age 18 but not age 40 or older and I am a member of a family that: a. Received SNAP benefits (food stamps) for the past 6 months, or b. Received SNAP benefits (food stamps) for at least 3 of the past 5 months, but is no longer eligible to receive them. ► I received supplement security income (SSI) benefits for any month ending during the past 60 days. ► I am a veteran and I was unemployed for a period or periods totaling at least 4 weeks but less than 6 months during the past year. ► I am a veteran and was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was discharged or released from active duty in the U.S. Armed Forces during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a member of a family that: ► Received TANF payments for at least the past 18 months, or ► Received TANF payments for any 18 months beginning after August 5, 1997, and the earliest 18-month period beginning after August 5, 1997, ended during the past 2 years, or ► Stopped being eligible for TANF payments during the past 2 years because federal or state law limited the maximum time those payments could be made. ► I have been unemployed at least 27 consecutive weeks and for all or part of that period I received unemployment compensation. (v.27)