Specialty Sales Ops Rep

Specialty Sales Operations Representative

The Specialty Sales Operations Representative is a core operations role on the Dealer Services team, responsible for managing and maintaining Black Diamond Specialty retailer accounts in-house. This person owns the order book for their assigned territory and keeps it running smoothly, from order entry through delivery.

Working alongside the in-house and external sales teams, you’ll provide retailer customer service, sales support, technical product support, and problem resolution. You’ll build strong account relationships by being the dependable, knowledgeable point of contact who anticipates issues before they become problems and spots opportunities along the way.

What We Do

• Manage order books for your territory, including order timing, product availability, backorder management, and PO adjustments
• Monitor overall account performance and flag trends, risks, and opportunities to the sales team
• Resolve retailer questions and product issues quickly and thoroughly
• Partner cross-functionally with Accounts Receivable, the Distribution Center, Analytics, and other teams to keep orders and accounts on track

What Makes a Great Fit

• Solving problems independently and thinking critically about how to improve processes and outcomes in the territory
• Building trusting relationships with retailers through responsiveness, accuracy, and follow-through
• Being comfortable working in the details of order management while keeping the bigger picture of account health in view

Travel
This role includes occasional field work and travel to support tradeshows and make in-person account visits within the assigned territory.