Sprinkler Service Coordinator

Job Summary: The Sprinkler Service Coordinator plays a key role in delivering exceptional customer service by efficiently scheduling and dispatching service technicians, managing work orders, and serving as primary point of contact for customer inquiries. This position ensures timely resolution of service requests, coordinates field operations, and supports both customers and internal teams to maintain high levels of satisfaction and operational efficiency.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Answer incoming phone calls, providing prompt and professional customer service.
• Schedule and dispatch service technicians, optimizing routes and ensuring timely service delivery.
• Coordinate and manage customer follow-up appointments to maintain service continuity.
• Communicate effectively with customers, technicians, and internal staff to ensure clarity and satisfaction.
• Monitor and review daily technician activities, prepare status reports, and document service outcomes.
• Gather and process customer feedback, including conducting post-service surveys to ensure quality.
• Identify, troubleshoot, and resolve customer issues in a timely professional manner.
• Support overall service and organizational goals by completing tasks and projects as needed.
• Manage sprinkler inspections billing, ensuring accuracy and timely invoicing.