SPS Customer Service Specialist Hungary (8-month fixed-term)
At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta’s CP Customer Service Team is seeking a SPS Customer Service Specialist in Hungary. This role will support the delivery of strengthening our reputation and aim to be the most preferred supplier on the market by being a face of Syngenta to the Customers with best in class customer service managing the extended Order-to-cash process, contributing to the achievement of sales targets delivering outstanding customer experience and operational excellence with cost effective operation.
Accountabilities
- Maintain effective regular relationship, communication with customers (distributors), other external partners, like warehouses, service providers
- Execute Order-to-Cash process; receive, record and process customer orders, check stock & credit limit availability, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment
- Manage EKAER reporting process required by the Tax Office
- Ensure efficient inventory management process regularly monitoring channel stock
- Cooperate with the Sales to monitor performance, target execution of distributors
- Manage stock return process from the customers, documentation, billing
- Ensure regular stock reconciliation with the service providers, and the annual stock count execution together with the other functions concerned.
- Ensure timely reporting and processing of the customer complaints
- Primary focus SPS customers
- Support contract and rebate management
- Lead and contribute to SPS projects
- Proactively cooperate in the area of process continuous improvement.
Required
- Bachelor/Master’s Degree
- Fluent in English and Hungarian language
- Appetence to work with IT tools including SAP and MS Office
- Strong verbal and written communication skills
- Ability to collaborate with many people simultaneously
- Customer oriented and understanding of the key customer requirements
- Prioritization, adaptation to the changing environment
- Strong teamwork capabilities
What we offer:
- Dynamic and international team with great atmosphere
- Possibilities to learn and grow
- High quality office environment
- Hybrid work (office and home)
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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