Spv Crisis Services

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Primary Job Responsibilities:

• Conduct timely, comprehensive assessments of patients presenting with behavioral health crises in the ED for adults, adolescents, and children
• Develop and implement individualized crisis intervention and stabilization plans.
• Provide clinical recommendations regarding level of care, including inpatient admission, outpatient services, or community-based alternatives.
• Coordinate care transitions by facilitating appropriate referrals to inpatient, outpatient, and community-based services.
• Collaborate with multidisciplinary teams (physicians, nurses, social workers, and external providers) to ensure cohesive care planning.
• Assist with discharge planning, including identifying barriers to care and arranging follow-up services.
• Maintain knowledge of community resources and actively connect patients to appropriate supports (e.g., mental health providers, substance use treatment, housing resources).
• Monitor high-risk or high-utilization patients and participate in strategies to improve continuity and reduce recidivism.
• Complete accurate, timely, and thorough clinical documentation in accordance with regulatory and organizational standards.
• Ensure documentation supports clinical decision-making, care coordination, and continuity of care.
• Maintain compliance with hospital policies, state regulations, and accreditation standards.
• Participate in quality improvement initiatives aimed at enhancing patient outcomes, care transitions, and ED throughput.
• Contribute to development of protocols that integrate crisis services with ongoing care management.
• Track and analyze trends related to behavioral health presentations, dispositions, and service gaps.

Supervisory Responsibilities:

• Provide clinical guidance, consultation, and supervision to Crisis Evaluators and/or behavioral health staff.
• Assist with workflow coordination and prioritization of patient assessments within the ED.
• Support onboarding and training of new staff, emphasizing both crisis evaluation and care coordination practices.
• Serve as a clinical resource to ED staff regarding behavioral health and crisis management.

Minimum Qualifications:

Education, Training, and Experience:

• Master's degree required within Twelve (12) months from the date of hire or transfer.

Certifications/Licensure:

Preferred Credential(s):

One or more of the following:

• Counselor credentialed from the New York Board of Mental Health Practitioners obtained within 18 Months (1 1/2 year) of hire date or job transfer date.
• Psychologist credentialed from the New York Board of Psychology obtained within 18 Months (1 1/2 year) of hire date or job transfer date.
• Social Worker credentialed from the New York Board of Social Work obtained within 18 Months (1 1/2 year) of hire date or job transfer date.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills and must display integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally.
• Problem solving skills.
• Proficient with Microsoft Office products: Outlook, Word, Excel
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to work as part of a team and independently.
• Must be able to speak, read, write and follow instructions in English.