Sr Account Manager

About the role

The Senior Account Manager is the day-to-day lead on a Fortune 500 enterprise technology client account and plays a crucial role in maintaining client satisfaction and driving business growth. They will act as a bridge between clients and internal teams (creative, strategy, production and digital), ensuring that projects are delivered successfully within budget and on schedule. The work spans sales, partner and end-user/customer marketing across digital assets, video and other marketing deliverables. This role requires a proactive approach, strong organizational skills, and the ability to manage multiple projects simultaneously. This is a fully remote, individual contributor role reporting to the Account Director.

What you'll do

Strategic Client Management:

• Develop and maintain long-term relationships with key clients.
• Connect day-to-day work to clients’ marketing and business objectives: ask strategic questions, spot misalignment early and offer recommendations when direction is being shaped.
• Lead day-to-day client meetings and presentations.
• Intake client requests, clarify objectives and turn them into clear, actionable briefs for internal teams.
• Build relationships beyond day-to-day contacts through regular check-ins with senior stakeholders to understand their roadmap and priorities.
• Push back diplomatically when a request does not serve the client’s goals, explaining the reasoning and offering an alternative.
• Conduct or assist with subject matter expert (SME) interviews when additional information is needed for projects or recommendations.

Project Management:

• Own projects from kickoff to delivery, including timelines, schedules, status reports and client approvals.
• Coordinate with senior strategists and creatives to develop and execute complex campaigns.
• Ensure alignment with clients’ strategic goals and objectives.
• Build accurate estimates, track actual hours against the estimate and flag out-of-scope requests before work begins.
• Deliver projects on time and on budget, escalating risks to the Account Director early.
• Review deliverables for quality, accuracy and brand compliance before they go to the client.
• Align decision-makers early and consolidate stakeholder feedback to limit revision rounds and protect timelines and budget.
• Send clear, thorough meeting recaps and keep project documentation current in Basecamp, Jira and Teams.

Campaign Planning:

• Support the development of multi-channel campaigns, work closely with senior strategists and creative leads, and ensure alignment with client objectives.

Campaign Execution:

• Oversee the execution of campaigns and deliverables, ensuring they meet strategic goals.
• Monitor performance closely and share results and recommendations with the client.

Cross-Functional Team Management:

• Manage cross-functional teams (creative, strategy, production and digital) to keep work moving, set clear expectations and hold teams to deadlines.

Account Growth:

• Identify opportunities for additional services or projects with existing clients and draft scopes of work to propose them.
• Possibly participate in cross-functional teams for company-wide initiatives and strategic projects.

Market Research:

• Conduct research on industry trends and competitor activities to inform campaign strategies.

Process Improvement:

• Propose and implement improvements to internal processes and workflows based on client feedback and project experiences.

Qualifications

• 3–5 years of experience in an agency or client-facing marketing role
• Strong client communication skills (both written and verbal)
• Experience working with digital marketing campaigns (media, content, or web)
• Ability to manage multiple projects and priorities in a fast-paced environment
• Highly organized, detail-oriented, and proactive mindset
• Strong collaboration skills and ability to work cross-functionally
• Experience in B2B marketing and/or healthcare industry is a plus
• Exposure to campaign performance metrics or analytics is a plus
• Bachelor’s degree in marketing, communications, business, or a related field