Sr. Amazon Connect Developer

Role & responsibilities

• 5+ years hands-on experience with Amazon Connect across production deployments at scale
• Deep expertise across all Amazon Connect service domains: contact flows, routing, agent workspace, Contact Lens, Customer Profiles, Cases, Lex integration, outbound campaigns, forecasting/scheduling, and analytics

• Strong software development skills in Java (Spring Boot, AWS SDK for Java) for building scalable backend services, Lambda functions, and integration components

• Strong software development skills in Python (Boto3, AWS SDK for Python) for automation, Lambda functions, data processing, and scripting
• Proficiency in Terraform for infrastructure-as-code, including module development, state management, workspace strategies, and CI/CD integration for Amazon Connect and supporting AWS resources
• Strong background in AWS services commonly paired with Connect: Lambda, Lex, Polly, Kinesis, DynamoDB, S3, EventBridge, Step Functions, CloudWatch, IAM, KMS, Secrets Manager, SageMaker, Transcribe, Comprehend, and Translate

• Experience with telephony concepts: SIP, PSTN, DID management, number porting, carrier integration, and DTMF handling

• Proven track record of contact center migrations from legacy platforms to Amazon Connect
• Experience with CI/CD pipelines for contact flow deployment, application releases, and infrastructure management

• Familiarity with financial services regulatory requirements: PCI-DSS, SOC 2, GDPR, CCPA, and banking-specific compliance frameworks

• Comfortable operating in large enterprise environments with formal change management, governance, and security review processes

Preferred candidate profile

• AWS certifications: Solutions Architect Professional, DevOps Engineer Professional, or Specialty certifications

• Experience with Amazon Connect in regulated financial services environments
• Background in conversational AI design intent modeling, utterance training, slot management, and multi-turn dialog flows with Amazon Lex • Experience with real-time streaming and analytics using Kinesis Data Streams and Kinesis Data Firehose for CTR and agent event processing • Knowledge of Amazon Connect APIs for programmatic instance management, contact flow versioning, and metric extraction
• Experience with Amazon Connect Global Resiliency for multi-region failover

• Experience with third-party integrations: workforce management tools, speech analytics platforms, screen recording, and CRM connectors

• Background in contact center operations WFM, quality assurance, and performance management
• Experience with Terraform modules for Amazon Connect (community or custom), including managing Connect instances, contact flows, and associated resources as code
• Familiarity with additional IaC tools such as AWS CDK or CloudFormation alongside Terraform
• Experience building event-driven architectures in Java or Python for real-time contact center data processing
• Contributions to open-source projects related to Amazon Connect, contact center tooling, or AWS SDKs

Regards,

Khushboo Darji

HR Manager

Digiclarity Innovations

+91-8160784423