Sr. Client Success Manager

• Manage end-to-end servicing of key client accounts, ensuring seamless communication, timely execution, and exceptional client satisfaction.
  
• Build and nurture strong client relationships by understanding business objectives, identifying opportunities, and providing strategic solutions.
  
• Lead campaign planning and execution by collaborating with Creative, Copy, Design, Digital, Production, and Strategy teams.
  
• Translate client requirements into clear, actionable briefs and ensure alignment across internal stakeholders.
  
• Drive brainstorming sessions and contribute innovative campaign ideas that align with client goals and market trends.
  
• Present campaign concepts, strategies, timelines, and performance reports to clients with confidence and clarity.
  
• Monitor project timelines, budgets, deliverables, and account profitability to ensure smooth execution.
  
• Proactively identify opportunities for account growth, upselling, and long-term partnerships.
  
• Resolve client concerns efficiently while maintaining high service standards and strengthening client trust.
  
• Mentor and guide Client Servicing Executives, ensuring effective team collaboration and continuous development.
  

Requirements

• 3–5 years of experience in Client Servicing or Account Management, preferably in an advertising, branding, or digital marketing agency.
  
• Strong experience managing multiple client accounts and coordinating cross-functional teams.
  
• Excellent communication, presentation, negotiation, and interpersonal skills.
  
• Strong understanding of branding, digital marketing, and integrated marketing campaigns.
  
• Ability to manage multiple projects, timelines, and priorities in a fast-paced environment.
  
• Solution-oriented mindset with excellent problem-solving and stakeholder management skills.
  
• Proficiency in MS Office, Google Workspace, and project management tools.
  
• A proactive attitude with a passion for client success, relationship building, and delivering impactful campaigns.
  

Benefits