Sr DC Engineer / TL DC

Job description

Job Title: Team Lead -Desktop Support
Location: Mumbai
Department: IT-Dev

Experience: 4-5 Years

Client – JIO

Role Overview:

We are seeking a Team Lead – Desktop Support to oversee end-user IT support operations and lead a team of desktop engineers. The role involves managing daily support activities, ensuring timely resolution of technical issues, maintaining IT infrastructure for end users, and coordinating with network and infrastructure teams to ensure seamless IT services.

Key Responsibilities

Team Leadership & Operations

· Lead and manage a team of Desktop Support Engineers (L1/L2).

· Allocate and track IT support tickets to ensure timely resolution within SLA.

· Monitor daily IT support operations and service desk activities.

· Provide technical guidance and mentoring to junior engineers.

· Conduct team performance reviews, knowledge sharing, and training sessions.

End User Support Management

· Oversee support for desktops, laptops, printers, and other end-user devices.

· Handle critical or escalated technical issues related to end-user computing.

· Ensure smooth OS installation, software deployment, and device configuration.

· Support remote users and office IT infrastructure.

Networking & Connectivity Support

· Troubleshoot LAN, Wi-Fi, and VPN connectivity issues.

· Coordinate with network teams for switch, router, and firewall-related issues.

· Ensure proper network connectivity for end-user devices and meeting rooms.

IT Infrastructure & Asset Management

· Manage IT asset inventory and lifecycle management (procurement, deployment, replacement).

· Ensure patch management, antivirus updates, and endpoint security compliance.

· Support new employee onboarding and IT setup.

Vendor & Stakeholder Management

· Coordinate with hardware vendors and service providers for repairs and procurement.

· Work with internal departments to ensure effective IT service delivery.

· Maintain documentation, SOPs, and operational reports.

Administrative & IT Operations Responsibilities

· Maintain IT asset inventory and lifecycle management (procurement, allocation, replacement).

· Manage IT equipment onboarding for new employees and offboarding processes.

· Track hardware stock, spare devices, and IT consumables.

· Maintain documentation for IT policies, SOPs, and user guidelines.

· Generate weekly/monthly IT support reports and service metrics.

· Coordinate with vendors for hardware procurement, repairs, and AMC contracts.

· Ensure compliance with IT security policies and endpoint management standards.

· Support office infrastructure setup including conference rooms, printers, and networking equipment.

· Maintain records for software licenses and system configurations.

Technical Skills

· Strong experience supporting Windows-based desktop environments.

· User and access management using Microsoft Active Directory.

· Experience managing email and collaboration platforms such as Microsoft 365.

· Knowledge of networking basics (TCP/IP, DNS, DHCP, VLAN, Wi-Fi troubleshooting).

· Experience using remote support tools like TeamViewer or AnyDesk.

· Understanding of IT ticketing systems and incident management processes.

Required Qualifications

· BE, B.Tec, IT, or Engineering.

Preferred Qualifications

· Microsoft Certified: Modern Desktop Administrator Associate

· CompTIA A+

· CompTIA Network+

· Cisco Certified Network Associate (CCNA)

· ITIL Foundation Certification

About us:

Zybysis is a fast-growing technology company delivering enterprise infrastructure, data center, and cybersecurity solutions to clients. With a strong focus on reliability, security, and operational excellence, we support mission-critical environments for enterprise customers. Our teams combine technical expertise with strong service delivery to ensure high availability and performance across complex IT environments.