Sr. Global Account Manager (22702)

Position Purpose

The Sr. Global Account Manager is a senior-level industry expert responsible for leading and expanding PGL’s most strategic global customer relationships. This role combines executive-level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end-to-end logistics solutions across international markets.

The Sr. Global Account Manager serves as the primary liaison between PGL and high-profile global clients—collaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world-class service delivery, continuous improvement, and proactive production and performance management.

This position drives revenue growth, strengthens long-term partnerships, engineers scalable solutions, and integrates customer requirements into PGL’s global operations.

Tasks

• Lead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders.
• Build and maintain long-term partnerships while identifying expansion opportunities and new markets.
• Consult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention.
• Monitor customer needs, industry trends, and market intelligence to align PGL services with global demand.
• Develop and execute strategic sales plans and revenue targets for assigned global accounts.
• Prepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts.
• Collaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency.
• Conduct business reviews, analyze profitability, and recommend adjustments to maximize account performance.
• Ensure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable.
• Collaborate with operations leaders to integrate customer requirements into PGL’s systems and processes.
• Evaluate operational reports to improve efficiency, mitigate risk, and elevate service quality.
• Participate in carrier management processes, including performance evaluation and selection.

• Define, document, and maintain SOPs that meet or exceed client specifications.
• Drive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations.
• Troubleshoot system and operational issues, implementing proactive controls to prevent recurrence.
• Engineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands.

• Oversee real-time operational planning and ensure consistent communication between clients and internal teams.
• Coordinate delivery execution across global and local market networks.
• Monitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers.

• Assess and understand client technical requirements to recommend system configurations or operational setups.
• Prepare and deliver technical presentations and solution demos.
• Provide technical and non-technical support in solution deployment, system use, and product knowledge.
• Collaborate with engineering resources to develop custom solutions that reduce cost or improve performance.

• Maintain complete account documentation, activity logs, business reports, and forecasting analytics.
• Track client trends, operational results, and market shifts to inform leadership and support strategic planning.
• Support development of custom KPIs, reporting dashboards, and performance scorecards.

• Partner with internal departments—including operations, sales, and talent acquisition—to align resources with client needs.
• Assist in recruiting and training efforts by providing industry insights, operational context, and selection guidance.
• Train internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery.

• Attend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies.
• Investigate geographic markets, operational conditions, and competitive landscape to identify new opportunities.
• Evaluate new product offerings, service models, or market strategies to support PGL’s global expansion.