Sr. Integrated Absence Specialist
POSITION SUMMARY: Set up and administer Leave of Absence, Voluntary Disability, Paid Family Leave, Short Term Disability and Long-Term Disability Claims in accordance with TRISTAR ICS protocols.
DUTIES AND RESPONSIBILITIES:
This position may perform some or all of the duties listed below:
- Can operate efficiently with minimum need for active supervision
- Exercises good judgment about when to ask for supervisory intervention or otherwise surface issues
- Can back up/fill in for the supervisor on many administrative tasks
- Acts as a mentor/trainer for other staff and is a technical resource
- Manages, tracks, and determines eligibility for all aspects of job protected leaves including federal, statutory, employer sponsored leaves (i.e. FMLA, CFRA, PDL, PLOA)
- Acts as a resource to clients and staff regarding the requirements and regulations of the above-mentioned leaves with company benefits and internal leave policies
- Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner.
- Coordinate coverage and administration of insured programs with the appropriate carrier.
- Establish and maintains rapport with clients and their employees to ensure customer service goals are met.
- Maintain and administer appropriate check cycle payments and procedures.
- Coordinate return to work efforts with claimant, provider, and client
- Answer all telephone claim calls from claimants, clients and carriers within 24 hours.
- Provide highest quality of customer service.
- Follow attendance policy: consistency in work schedule and punctuality.
- All other duties as assigned.
EQUIPMENT OPERATED/USED: Computer, 10-key, copier, printers, fax, postal meter, telephone switchboard and other office equipment.
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.