Sr Manager
Location: Gurgaon
Shift Timing: 8:30AM - 5:30PM (WFO)
Role and responsibilities
Responsible for overall performance and management of the team assigned
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
• Set goals for team members and communicate it to the team
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
• Actively work on skill development, engagement and retention of team members
• Responsible for upskilling and training the team members
• Provide regular feedback for performance
• Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
• Conduct regular 1-on-1 connects with team members
• Perform QC/QA checks for team members
• Liaison with other teams/departments
Desire Candidate Requirements
• Any graduate/Postgraduate with 3+ Yrs of experience can apply for Team Lead role and 5+ years of experience can apply for people manager or similar role with years of experience with LPO/Legal Services.
• Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role.
• Excellent people management skills
• Passionate to drive business metrics – Productivity, Quality, and other key deliverables
• Ability to priorities between multiple complex projects/timelines
• Excellent written and Verbal communication
• High level of positive attitude with good listening skills
• Good decision-making ability
• Ability to adapt to any process changes and work on different types of projects
• Good knowledge in Excel
• Ability to priorities between multiple complex projects/timelines
• Strong attention to detail and the ability to conduct root cause analysis
• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
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