Sr Program manager

Key Responsibilities

1. Program Leadership & Governance

• Act as the primary single point of contact and accountability for strategic key accounts, building strong relationships with executive stakeholders and customer sponsors.

• Lead cross-functional delivery teams (Engineering, Sales, Quality, Finance, and Operations) across the intersection of people, process, and technology.

• Direct and mentor Project Managers and technical consulting teams allocated to your assigned program tracks.

• Maintain complete ownership over contract scopes, Statements of Work (SOWs), deliverables, phase gates, milestones, and resource allocation.

2. Operational Excellence & Lifecycle Management

• Drive Phase-Gate Development and Integrated Master Schedules (IMS) for complex technical product developments.

• Oversee budget adherence, program profitability, and long-term financial performance over the lifecycle of the assigned programs.

• Monitor and publish core program KPIs including Quality, Technical Performance, On-Time Delivery (OTD), and Cost Variance.

• Conduct structured Program Management Reviews (PMR) and publish standard program metrics.

3. Customer Communication & Stakeholder Alignment

• Lead customer communications, managing customer expectations while ensuring alignment with internal business capacity and contractual commitments.

• Prepare and present monthly Program Status Reports (Green/Yellow/Red) covering technical milestones, cost metrics, and schedule risks.

• Own and facilitate the Quarterly Business Review (QBR) process with assigned key accounts.

• Manage change request processes, scope adjustments, and onboarding of new work streams or project tracks.

4. Risk Management & Continuous Improvement

• Proactively lead risk assessment sessions to identify, quantify, and implement robust risk mitigation plans.

• Facilitate continuous improvement initiatives based on customer feedback and operational performance data.

• Promote rapid issue resolution across multi-functional delivery teams.

Qualifications & Requirements

Education & Experience

• Education: Bachelor's Degree in Engineering

• Program Experience: 7+ years of Program Management experience

• NPI & Scheduling: 4+ years of hands-on experience with Phase-Gate Development processes and Integrated Master Scheduling (IMS).

Technical & Functional Competencies

• Deep understanding of precision manufacturing processes (sheet metal fabrication, CNC machining, stamping, robotic welding, or complex mechanical assembly).

• Proven track record in managing large-scale industrial customer accounts, Statement of Work (SOW) execution, and contract management.

• Strong expertise in risk management methodologies and root-cause problem-solving.

• Advanced proficiency with Project Management tools (MS Project, Primavera, or equivalent IMS software), ERP systems, and MS Office Suite.