Sr Rep, Customer Service- CTS

This position is responsible for supporting service delivery by using established knowledge of company products and processes as well as by conducting basic analysis to process and support service-related tasks. The incumbent will work under limited supervision and may provide guidance to entry level associates or peers.

• This position is remote (within the U.S.A.) and does not require regular in-office presence.
  
  What you do:

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer general questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer or associate performance data electronically. May utilize systems to run/monitor reports and evaluate metrics to measure performance and attainment of service objectives for customer service associates.
• Assists service teams with processing back office support functions and may assist management with support and reporting functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Trains, coaches, and provides feedback to service associates to reinforce and continually develop customer interaction skills.
• Collaborates with management to share insight on customer interactions and workflow, and recommends enhancements to achieve service metrics.
• Maintains a proficient understanding of products, plans, industry terms, and related regulatory guidelines.
• Other duties as assigned

What you bring:

• H.S Diploma or GED
• 2-4 years of related customer service experience required
• Group Claims experience highly preferred

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.