Sr. Reporting Analyst

• Design, develop, and maintain end-to-end Power BI dashboards and reports to support business decision-making

• Must have experience working on ITSM tools like SNOW, Remedy etc.

• Respond to ad hoc inquiries from internal and external stakeholders and help with extracting data to create reports in PPT, Excel and other related templates.

• Complete all internal and client-driven reporting/analytic requests

• Interpret data, analyze results using statistical techniques, and provide ongoing reports

• Suggest and make changes in existing processes and metrics measures to increase efficiency & effectiveness. Automate & simplify processes for reporting, measuring, and tracking metrics.

• Engage with stakeholders to increase data-driven decision-making.

• Gather and understand business requirements and translate them into effective reporting solutions

Create informative & actionable reports which highlight relevant business process inefficiencies and opportunities for improvement.