Sr Sales and Operations Coordinator
Posted Updated
Description
Job Purpose
At Herc Rentals, our success is built on teamwork, customer commitment, and operational excellence. We are currently seeking a highly organized and proactive Senior Sales & Operations Coordinator to join our growing Fort Saskatchewan, Alberta team. This is a key branch position responsible for coordinating equipment availability, logistics, inventory accuracy, and communication between customers, sales representatives, transportation providers, and branch teams.
This role is ideal for an operations-minded professional who thrives in a fast-paced environment, enjoys solving problems, coordinating multiple priorities, and working collaboratively to keep the business moving forward.
Schedule: Monday - Friday 8 am - 5 pm with ability to be on a on call rotation.
What you will do...
As a Senior Sales & Operations Coordinator, you will play a critical role in ensuring equipment is available when and where our customers need it. Your responsibilities will include:
- Coordinating equipment availability and fleet utilization to support customer rental needs.
- Working closely with branch personnel and other Herc Rentals locations to source, transfer, and exchange equipment.
- Collaborating with Transportation providers and drivers to schedule and track equipment movements.
- Providing accurate equipment availability and operational information to support contract creation and customer quotes.
- Maintaining equipment inventory records and supporting purchasing and administrative processes.
- Responding to customer inquiries via phone and email while delivering exceptional customer service.
- Utilizing RentalMan and other business systems to manage equipment availability, customer information, and operational activities.
- Supporting operational planning to maximize efficiency and minimize downtime.
- Building strong working relationships with internal teams, customers, vendors, and transportation partners.
- Identifying and resolving operational challenges with a sense of urgency and professionalism.
- Participating in an on-call rotation to support branch operations and customer requirements as needed.
Requirements
We're seeking someone who is highly organized, technology-savvy, and enjoys working in a collaborative team environment.
- Experience in equipment rental, construction, industrial services, transportation, logistics, or a related industry.
- Previous experience with fleet coordination, dispatching, operations support, equipment scheduling, or inventory management.
- Experience using RentalMan is considered a strong asset.
- Experience with Oracle or other ERP systems is an asset.
- Strong computer skills and ability to learn new systems quickly.
- Excellent verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Strong problem-solving and decision-making skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Professional, mature, and customer-focused approach.
- Demonstrated ability to build positive working relationships across departments.
- Ability to safely lift up to 50 pounds frequently.
- Must be able to work indoors and outdoors when required of the job.
- Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time.
- Ability to sit, stand, and walk for extended periods of time.
Skills
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Takes initiative and proactively identifies solutions.
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Asks the right questions to ensure accuracy and efficiency.
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Enjoys collaborating with others and contributing to a team-oriented culture.
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Maintains a positive attitude under pressure.
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Has a strong work ethic and commitment to customer service.
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Thrives in a busy environment with competing priorities.