Sr Sales and Operations Coordinator
Description
Job Purpose
At Herc Rentals, our success is built on teamwork, customer commitment, and operational excellence. We are currently seeking a highly organized and proactive Senior Sales & Operations Coordinator to join our growing team. This is a key branch position responsible for coordinating equipment availability, dispatching and logistics activities, inventory accuracy, and communication between customers, sales representatives, transportation providers, drivers, and branch teams.
This role is ideal for an operations-minded professional who thrives in a fast-paced environment, enjoys solving problems, coordinating multiple priorities, and learning the equipment, tools, and accessories needed to support our customers' jobsite requirements. Success in this role requires strong communication skills, attention to detail, adaptability, and the ability to effectively manage competing priorities in a busy branch environment.
Schedule: Monday - Friday, flexibility to work either 6:00 AM - 3:00 PM or 8:00 AM - 5:00 PM, with participation in an on-call rotation.
What you will do...
- Coordinating equipment availability and fleet utilization to support customer rental needs.
- Working closely with branch personnel and other Herc Rentals locations to source, transfer, and exchange equipment.
- Collaborating with Transportation providers and drivers to schedule and track equipment movements.
- Providing accurate equipment availability and operational information to support contract creation and customer quotes.
- Maintaining equipment inventory records and supporting purchasing and administrative processes.
- Responding to customer inquiries via phone and email while delivering exceptional customer service.
- Utilizing RentalMan and other business systems to manage equipment availability, customer information, and operational activities.
- Supporting operational planning to maximize efficiency and minimize downtime.
- Building strong working relationships with internal teams, customers, vendors, and transportation partners.
- Identifying and resolving operational challenges with a sense of urgency and professionalism.
- Participating in an on-call rotation to support branch operations and customer requirements as needed.
Requirements
- Experience in equipment rental, construction, industrial services, transportation, logistics, or a related industry.
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Knowledge of construction equipment, contractor tools, floor care equipment, or related rental products is considered a strong asset.
- Previous experience with fleet coordination, dispatching, operations support, equipment scheduling, or inventory management.
- Experience using RentalMan is considered a strong asset.
- Experience with Oracle or other ERP systems is an asset.
- Strong computer skills and ability to learn new systems quickly.
- Excellent verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Strong problem-solving and decision-making skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Professional, mature, and customer-focused approach.
- Demonstrated ability to build positive working relationships across departments.
- Ability to safely lift up to 50 pounds frequently.
- Must be able to work indoors and outdoors when required of the job.
- Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time.
- Ability to sit, stand, and walk for extended periods of time.
Skills
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Takes initiative and proactively identifies solutions.
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Asks the right questions to ensure accuracy and efficiency.
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Enjoys collaborating with others and contributing to a team-oriented culture.
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Maintains a positive attitude under pressure.Has a strong work ethic and commitment to customer service.
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Demonstrates curiosity and initiative in learning equipment applications and product knowledge.
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Thrives in a busy environment with competing priorities and can effectively manage multiple tasks without losing attention to detail.