Sr Service Delivery Manager (Must have JLPT N2/N1 certification)

Education

Bachelor’s Degree in Arts or Sciences (Business or related field required).

A combination of education, training, and experience may be considered in lieu of a degree.

Work Experience

· Minimum of 7 years of progressive experience in a related field.

Licenses and Certifications

· JLPT N2 (Japanese-Language Proficiency Test) or demonstrated native-level Japanese fluency (preferred).

· IELTS band 7+ or Cambridge Proficiency Exam (CPE) at C2 level (preferred).

· ITIL Foundations or higher certification

Knowledge, Skills, and Abilities

· Fluent in Japanese and English (verbal, written, and presentation).

· Japanese language proficiency: Credentialed at JLPT N1 level or demonstrated native-level fluency. Candidate will be interviewed in Japanese by a native

speaker.

· English language proficiency: C2 via Cambridge Proficiency Exam (CPE) or IELTS band 7 or higher, or demonstrated advanced English proficiency.

Candidate will be interviewed in English by a native speaker.

· Advanced skills in Microsoft Office applications including Excel, Word, and Outlook.

· ServiceNow and SharePoint experience is a plus.

· Strong documentation, communication, and problem-solving skills.

· Ability to work independently and aggressively track incidents.

Want to learn more about? Check us out on our platform: WWT.com

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

#LI-PR1