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Sr. Software Engineer, Customer Experience Engineering

Summary

Build intelligent data applications to diagnose customer issues and reduce friction in Snowflake’s product, using Java/Python services in Kubernetes and Snowpark Container Services.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Senior Software Engineer - Customer Experience Engineering

Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake.

Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.

As a Sr. Software Engineer, you will:

  • Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.

  • Promote strong collaboration within a cross-functional team, including product management and design.

  • Deliver features requiring close coordination with several partner teams.

  • Be a strong contributor to the product vision and drive team planning.

  • Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.

  • Mentor and coach junior team members.

Our ideal Senior Software Engineer will have:

  • B.S. or M.S degree in CS, MIS, or equivalent discipline

  • 6+ years experience hands-on software engineering experience

  • Deep understanding of modern application design architecture, good API design patterns, performance, and scale.

  • Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang.

  • Experience with software engineering best practices: unit testing, code reviews, and design documentation.

  • Excellent debugging and troubleshooting skills, especially in a cloud environment.

  • Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.

  • Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers.

  • Genuine enjoyment of the art of building great software, and a love of learning new things.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information:

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What this application asks

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Full Name, Email, Resume, Location

  • Phone Number
  • LinkedIn Profile, if available optional
  • Will you require company sponsorship now or in the future to maintain or extend your current work authorization status?  yes / no
  • In office attendance is an essential function for this role and necessary to enable effective teamwork and collaboration. Do you currently reside within commuting distance or are you open to relocation to the local Snowflake office(s) designated in this post? yes / no
  • Additional Attachments upload · optional
  • Where have you most recently worked?
  • Have you worked at Snowflake in the past in a Full-time, Part-time, contractor or Intern capacity? yes / no
  • For Snowflake to anticipate possible immigration timelines and obligations, could you confirm you are currently authorized to work in the country to which you are applying? yes / no
  • A “U.S. person” is a citizen, legal permanent resident, or legal temporary resident (i.e., a refugee or asylee) of the United States. Which of the following best describes your “U.S. person” status? choose one
  • Due to SEC auditor independence requirements, please let us know whether you have previously worked at, or if currently working at PricewaterhouseCoopers (PwC), who is our independent auditor. choose one
  • Have you ever been directly employed by (1) any government or military entity, state-owned enterprise, or publicly-funded institution, or (2) a government contractor in a role that recommended Snowflake as part of Government procurement? yes / no
  • In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. choose any
  • Snowflake will process your personal information in accordance with the Snowflake Candidate Privacy Notice. choose any