Sr. Solution Architect (Customer Service Platform)
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
HOW YOU WILL MAKE AN IMPACT
- Define and lead the CRM target-state architecture, ensuring scalable, secure, and business-aligned solutions.
- Establish architecture standards, solution patterns, and platform roadmaps that support long-term growth and modernization.
- Govern solution architecture, technical standards, and design decisions across CRM initiatives.
- Ensure solutions meet security, compliance, performance, and scalability requirements.
- Define CRM integration and data strategies, including APIs, enterprise integrations, and customer data architecture.
- Partner with data and technology teams to support automation, analytics, and a unified customer experience.
- Lead CRM modernization and migration initiatives, ensuring alignment with target-state architecture.
- Guide platform simplification, legacy retirement, and process transformation efforts.
- Advise business and technology leaders on architecture strategy, risks, roadmaps, and solution decisions.
- Drive alignment across stakeholders, vendors, and delivery teams.
- Provide architecture oversight to vendors and delivery partners to ensure quality, consistency, and adherence to standards.