Sr Solution Consultant - North America (French & English, 15:00–23:00)
Posted Updated
Summary
A senior implementation consultant who configures and delivers UKG's HCM/workforce solutions for North American (especially Canadian) customers — leading requirements analysis, solution design, configuration, testing, and training. Requires HCM/payroll expertise, 3+ years of customer-facing SaaS consulting, French and English fluency, and 15:00–23:00 Bulgaria-time hours.
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
The Solution Consultant is responsible for implementing our UKG solutions, for UKG North American customers. As the Solution Consultant, you will sculpt the design of the application and utilize the defined implementation process to meet the established milestones and completion dates. You will work in a team environment to implement products and will work closely with the other Solution Consultants and UKG Project Managers to define and execute the plan to complete system implementations.
About the role:
The Solution Consultant implements UKG solutions for North American customers, with a focus on Canadian organizations. This role leads requirements analysis, solution design, configuration, testing, and customer enablement while partnering with Project Managers and other Solution Consultants to deliver successful implementations on schedule.
Key Responsibilities
- Analyze customer business processes, requirements, and business rules.
- Design and configure UKG solutions to meet approved customer requirements.
- Lead customer meetings, workshops, demonstrations, and working sessions.
- Advise customers on system functionality, configuration, testing, and industry best practices.
- Analyze complex or enhanced requirements and document proposed solutions and processes.
- Support customer testing, issue resolution, and implementation readiness.
- Deliver knowledge transfer to enable customers to use and maintain the solution.
- Collaborate with Project Managers and Solution Consultants to achieve project milestones.
- Manage competing priorities, identify risks, and escalate issues appropriately.
- Promote a positive implementation and customer experience while maintaining accountability for deliverables.
Qualifications
- Expertise in Human Capital Management, preferably with Canadian payroll experience.
- 3 or more years of experience in a customer-facing SaaS implementation/consulting environment.
- Experience implementing HCM, payroll, workforce management, or related enterprise software.
- Strong analytical, problem-solving, time management, and organizational skills.
- Excellent communication, customer service, consulting, and presentation skills.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Comfortable working with ambiguity and adapting to changing requirements and processes.
- Ability to work independently and collaboratively within a distributed international team.
- Ability to work 3:00 p.m. to 11:00 p.m. Bulgaria time to support North American eastern standard time business hours.
- Fluency in English and French.
Benefits:
- 25 to 28 days of annual leave.
- Medical coverage provided by Bulstrad for you and your dependents.
- Life, AD&D, Disability & critical illness coverage provided by DZI.
- Meal vouchers provided by Edenred - EUR 95 per month.
- Employee Assistance Programs available 24/7.
- Global Tuition Reimbursement program – up to EUR 3 425 per year.
- Fertility support - up to EUR 6 525 per year.
- Adoption assistance.
- Business travel insurance.
- U choose program - EUR 275 every quarter to be spent on eligible items.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
The pay range for this position is €24,900 to €33,550 Gross/annually. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at