SRE +Dynatrace | Mexico

Location: Guadalajara (Mexico)

What you'll do:

• Experience of working with large scale distributed systems, including scalability, disaster recovery and fault tolerance.
• Expertise Python scripting .
• Define, implement, and own SLIs, SLOs, and error budgets for critical microservices in collaboration with product and engineering teams.
• Use error budgets to influence release decisions, prioritize reliability work, and manage operational risk.
• Design and maintain observability platforms including metrics, logs, traces, and real-time telemetry.
• Track, manage, and reduce operational toil by converting repetitive operational work into Jira stories and epics with clear ownership and measurable outcomes.
• Design, implement, and validate resiliency mechanisms such as graceful degradation, redundancy, automated failover, and disaster recovery.
• Lead incident response, act as an escalation point for high-severity incidents, and drive blameless postmortems.
• Partner with scrum teams to improve reliability through release readiness reviews, production change validation, and testing strategies.
• Capture incident action items and reliability improvements in Jira, ensuring closure, accountability, and continuous improvement.
• Perform deep root cause analysis, debugging, and performance tuning across distributed systems.
• Provide technical leadership and mentoring to junior SREs and engineers.
• Promote shift-left reliability by embedding operability, monitoring, and failure testing early in the SDLC.
• Strong knowledge on CICD Pipeline, GIT, AWS/Azure/GCP as Paas service
• Demonstrated knowledge of Configuration Management and Deployment tools automation
• Strong Experience with networking concepts and protocols (HTTP, HTTPS, Telnet, SSH, Firewall, VPN, Routing and Load Balancing)
• Strong Experience with Linux
• Experience with Monitoring solutions like Prometheus, Grafana, Products like ELK/Splunk etc.
• Experience of working with large scale systems
• Experience with containers and orchestration technologies like Docker, Kubernetes
• Experience on Service Mesh like Istio, etc. would be added Advantage
• Experience with any CDN like Akamai etc..

What you'll bring:

• Bachelor's Degree in Computer Science or related technical field.
• 4+ years of experience in SRE, software engineering, or production operations supporting large-scale eCommerce platforms.
• Hands-on experience with Java/J2EE-based distributed systems. React experience is a plus.
• Proven ability to design and operate systems using SLO-driven reliability models.
• Experience defining and measuring SLIs (availability, latency, error rates, throughput, saturation).
• Good understanding with NoSQL technologies and RDBMS. Should be able to write queries to fetch results from database.
• Experience deploying and operating services on cloud platforms (AWS, Azure, or Google Cloud).
• Expertise with observability, APM, and caching tools (Dynatrace, Splunk, ELK, Akamai, QuantumMetric/Tealeaf, etc.).
• Strong experience using Jira for backlog management, incident follow-ups, toil reduction tracking, and cross-team coordination.
• Ability to independently own services and drive reliability initiatives end-to-end.
• Strong communication skills and ability to influence engineering and product teams.
• Experience being on On-Call rotation and handling critical/high incidents.

Good to have:

• Candidates with application support experience can be considered.
• Any monitoring tools experience is acceptable such as New Relic or Datadog can also be considered.
• Candidates with 3 to 4 years of experience are fine; even junior resources with 3 years of experience can be considered.
• Akamai experience is optional.
• Any cloud experience is acceptable.