Staff Product Designer AI
Summary
Staff product designer at Itaú, a major Brazilian bank, working on-site in São Paulo. The role designs end-to-end customer relationship and CRM systems, using data, segmentation, AI, and predictive models to build personalized journeys across activation, retention, and re-engagement, partnering with Product, Growth, Data, and Engineering.
You will design and evolve end-to-end customer relationship systems across customer profile, activation, retention, and re-engagement. You will create data- and AI-driven personalized experiences, identify structural journey problems, shape product and CRM strategy, and influence prioritization. You will lead high-impact initiatives from concept through implementation and work across Product, Growth, Data, and Engineering.
Responsibilities
- Design and evolve end-to-end customer relationship systems
- Create personalized experiences using data, segmentation, AI, and predictive models
- Identify structural customer-journey and experience problems
- Shape product and CRM strategy and influence prioritization
- Work across squads to connect fragmented experiences
- Design multichannel communication systems
- Translate behavioral data and customer signals into experience decisions and product rules
- Lead high-impact initiatives from concept through implementation
- Partner with Product, Growth, Data, and Engineering to create scalable, measurable solutions
Requirements
- Product design
- Applied AI for products and experiences
- Hands-on product-design capability
- Technical leadership and influence
- Stakeholder management
- Ability to operate between strategy and execution
Benefits
- Transportation voucher
- Meal voucher
- Food voucher
- Medical plan
- Dental plan
- Life insurance
- Profit sharing
- Private pension
- Discounts on financial products
- Extended maternity and paternity leave
- Childcare or nanny allowance
- Study incentive
- Wellhub or TotalPass
- Access to Itaú leisure clubs
