Y Combinator Staff Product Designer
Summary
Designs the core UX for Netomi's AI-powered customer experience platform, focusing on enterprise control towers, governance, and self-serve onboarding for large global brands.
About the Role
You'll own complex, foundational initiatives that shape the core of our platform, starting with our customer-facing control tower, where enterprises design, govern, and monitor their AI agents. Your job is to connect product strategy to coherent, elegant UX: taking ambiguous, technically deep problem spaces and turning them into experiences that feel inevitable.
Responsibilities
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Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX
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Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers
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Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call
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Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world's most complex CX environments
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Establish design patterns, systems, and quality bars that other designers and engineers build on
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Partner deeply with Product, Engineering, and Customer teams across geographies
Requirement
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8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus)
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Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec
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High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission
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Unleashed curiosity about customers, AI, systems, and how the business works
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Strong systems thinking: you design coherent frameworks, not one-off screens
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Excellent collaboration and communication across cross-functional and distributed teams
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Portfolio demonstrating craft, rigor, and measurable impact on complex products
Why This Role
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Consequential scope: your work sets the foundation for the platform's future, not incremental polish
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Real customer problems: direct exposure to Fortune 500 CX challenges and the satisfaction of solving them
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The PLG inflection point: join at the moment design leverage is highest
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Frontier domain: agentic AI is being defined right now; you'll help define what humans need to trust and control it
Skills
As published by lever · 9 questions · 5 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, GitHub / Other URL
Pick from a list (4)
- How many years of experience do you have in the B2B SaaS space?
- How many years of experience do you have in AI?
- What is your Current Location? optional
- What is your notice period with your current employer? optional
Written answers (5)
- What is your current CTC (Current Cost to Company)?
- What is your expected CTC (Expected Cost to Company)?
- How soon are you able to join if selected?
- Can you tell us about your background and experience in design?
- Relevant portfolio links — showcasing one or more SaaS/Enterprise-level designs, which should include most of the following aspects — competitor research, personas, Figma-based mapping/architecture, wireframes, user journey flows, interactive prototypes, A/B testing, user interviews, etc.