Staff Product Manager, Agentic Travel Experiences
Summary
Owns Spotnana’s AI-powered travel agent, shaping agentic booking, recommendations, and personalization across web, mobile, and messaging surfaces.
Who: You! And the rest of the Product Engineering department & their cross-functional partners.
What: As a Staff Product Manager, you'll own Spotnana's agentic booking, recommendation, and personalization experiences while shaping product strategy across one of our most visible traveler-facing AI initiatives.
When: We're looking to hire as soon as we find the right person.
Where: Hybrid: New York, NY; you will be required to be in office 1+ days per week in alignment with our office work policy. Exceptional candidates in other locations may be considered.
Why: Corporate travel is becoming conversational, and Spotnana is building the AI travel agent behind it: an assistant that books, services, and advises across every surface a traveler touches. You will own one of Spotnana's most visible traveler-facing product areas, including the agentic booking experience, the recommendation engine that decides what travelers see first, and the personalization system that makes every answer specific to the traveler. This is one of the most visible surfaces at Spotnana, with direct executive sponsorship and a clear path to revenue.
How (to land the job!): The process typically begins with an introductory call with a member of our Talent Acquisition team to discuss your background, career aspirations, and what makes Spotnana a great fit. From there, you'll meet virtually with engineers, product leaders, and hiring managers, including a product case study as part of the interview process.
The day-to-day
- Own the agentic booking experience end to end: natural-language search, selection, payment, and post-booking servicing across web, mobile, and messaging surfaces, from discovery and PRD through launch, measurement, and iteration.
- Drive the recommendation engine with ML engineering: learning-to-rank quality, feature development, offline and online evaluation, experimentation, and explanations travelers trust.
- Build the personalization system: preference capture from explicit, conversational, and behavioral signals; persona-aware modeling; consent-first data use; and the traveler graph that powers it all.
- Lead customer discovery end to end: run discovery with enterprise customers and travel management company partners, own design partnerships and beta programs, and close the loop from customer feedback to roadmap.
- Write crisp PRDs, develop prototypes when appropriate, and drive execution with engineering, design, data science, marketing, sales, and customer success partners
- Sweat the experience: conversational UX, trust and confirmation patterns, latency budgets, and the details that make an AI product feel dependable rather than clever.
- Define and own success metrics, including: time to book, booking completion, recommendation acceptance, personalization quality, and customer satisfaction.
Skills & qualities we value
- 10+ years of total experience, including at least 5 years in product management. Experience shipping machine learning or AI-powered products is preferred.
- Hands-on experience with the AI/ML product lifecycle, including framing problems for models, offline and online experimentation, and understanding when a model is ready for production.
- Experience building agentic or conversational AI products (e.g. AI assistants, copilots, LLM-based products, recommendation or personalization systems); travel, commerce, or marketplace domain experience is a plus.
- Proven end-to-end customer ownership: you have run discovery, design partnerships, and launches directly with enterprise customers.
- A strong eye for user experience and product craft, especially in conversational interfaces.
- Excellent communication and presentation skills, with the ability to influence engineering, design, and executive stakeholders without direct authority.
- Strong problem-solving skills and willingness to think outside the box and roll up one's sleeves to get the job done.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Let’s talk compensation
Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our total compensation package includes base salary, an annual performance bonus, company equity, and comprehensive benefits. We use trusted third-party market data to establish compensation ranges that are competitive for the role, industry, company size, and geographic market, while maintaining internal equity across our team.
Compensation is determined based on a variety of factors, including skills, experience, qualifications, and work location. The anticipated annual base salary hiring ranges for this role are:
- New York Metro Area, San Francisco Bay Area, Seattle Metro Area: $192,000–$212,000
- California, New Jersey, Washington, New York, Washington, D.C., Massachusetts, Connecticut: $183,000–$203,000
- Hawaii, Alaska, Maryland, Illinois, New Hampshire, Oregon, Colorado, Virginia, Delaware, Minnesota, Rhode Island, Pennsylvania, Texas: $174,000–$194,000
- All other U.S. states: $166,000–$185,000
Actual compensation may vary based on individual qualifications and the applicable geographic market.
We care for the people who make everything possible - our benefits offerings include:
- Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
- Pre-tax flexible spending account options for health, dependent care, and commuter expenses
- Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
- Up to 26 weeks of Parental Leave
- Monthly cell phone/internet stipend
- Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more
