Storage Property Manager

Job Title: Storage Property Manager

Work Location: Clemson, SC

Reports to: Area Manager or District Manager

Full-Time Hourly, Non-Exempt

Role Summary

The Property Manager is the first point of contact for customers of the storage center and plays a crucial role in ensuring smooth day-to-day operations. This full-time, hourly position requires a dynamic individual with strong sales, customer service, and administrative skills. The Property Manager oversees facility management, drives revenue growth, and maintains a clean, secure, and welcoming environment for all customers.

Key Responsibilities

Sales and Marketing

• Achieve sales and revenue goals by leveraging effective advertising, marketing strategies, and direct customer engagement – both in person and over the phone.
• Develop and implement marketing strategies based on competitive insights to attract and retain customers.

Customer Relations

• Deliver exceptional customer service by providing accurate information, addressing inquiries, and resolving issues in a professional and positive manner.
• Identify opportunities to enhance services and implement improvements to benefit both new and existing customers.
• Serve as a professional representative of the property and USA Storage Centers as a whole.

Administrative and Financial Management

• Monitor and optimize revenue by adjusting pricing, promotions, and occupancy strategies to maximize profitability.
• Manage daily administrative tasks, including processing customer payments, handling invoices, making bank deposits, and maintaining accurate financial records.
• Ensure compliance with budgetary guidelines by controlling expenses and tracking financial performance.
• Oversee delinquent accounts, follow up on outstanding payments, and take appropriate actions in accordance with company policies and state lien laws.
• Submit timely and accurate reports on property performance, financials, and operational updates.

Property Maintenance and Security

• Ensure the facility is clean, well-maintained, and secure by following maintenance checklists and conducting regular property inspections.
• Monitor security systems and promptly address any issues to maintain a safe environment for customers and staff.
• Oversee the upkeep of office areas, restrooms, grounds, and vacant units to uphold high cleanliness standards.
• Maintain an adequate inventory of supplies and coordinate necessary repairs in a timely manner.
• Perform minor maintenance tasks, including changing light bulbs, cleaning units, removing locks, picking up trash, spraying weeds, and ensuring the property is in top condition.
• Oversee and coordinate with contractors for larger maintenance projects and facility improvements.

Leadership and Team Management

• Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement.
• Adhere to company policies, procedures, and The Highline Way while maintaining the highest level of professionalism.
• Perform other duties as assigned by the supervisor to support overall facility operations.
• Reports to Area Manager or District Manager.