Store Manager
Summary
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and driving sustainable results. A Store Manager exercises discretion and independent judgment regarding matters that significantly impact store and business operations and communicates and collaborates with the Director of Operations on significant business, operational, and personnel matters.
Essential Functions, Duties, and Responsibilities
Own and manage daily business operations, including staffing, scheduling, customer satisfaction, workflow optimization, safety, operational execution, and achievement of store performance goals.
Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Analyze and monitor key performance indicators (KPIs), financial results, staffing, customer experience, and operational performance; identify risks and opportunities and take timely action to improve results.
Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes, but is not limited to, achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and resolving customer concerns and complaints promptly and effectively.
Oversee, analyze, manage, and control inventory levels and shrinkage, business costs and expenses, responsible P-Card use, payroll management, and injury and damage claims to support business objectives and meet budget targets.
Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
Ensure that store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Communicate and collaborate with senior management regarding store performance, staffing, significant personnel matters, operational challenges, and business priorities, and execute business plans, directives, initiatives, programs, and budgets.
Perform other duties as assigned.
Supervisory Responsibilities
Serve as the highest on-site leadership authority for the location and directly supervise store employees, including the authority to assign and direct work; train, coach, develop, recognize, evaluate, and discipline employees; manage performance; and enforce Company standards.
Make and implement personnel decisions within assigned authority and communicate and collaborate with Senior Management and Human Resources on significant employment decisions, including hiring, termination, promotion, demotion, changes in pay, and formal corrective action, in accordance with Company policy and required approval processes.
Lead and foster a strong, inclusive, respectful, and high-performing workplace culture by modeling professionalism, integrity, accountability, empathy, consistency, and composure; address concerns promptly and fairly; and create an environment where team members can speak up, learn, and perform.
Set clear expectations; provide timely coaching, feedback, and recognition; identify skill and performance gaps; and support team member development through training, cross-training, stretch opportunities, and ongoing follow-up.
Build bench strength and succession readiness by identifying and developing internal talent, including the Assistant Store Manager, and maintaining visibility into current and future staffing needs.
Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs by conducting team meetings, training, audits, and other leadership activities.
Manage workflow, quality of work, staffing, and work schedules for all store employees to support safe, efficient, and effective store operations.
Required Competencies
Strong sense of integrity.
Excellent people management skills.
Ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Excellent analytical, decision-making, and problem-solving skills.
Excellent active listening skills.
Excellent verbal and written communication skills.
Excellent interpersonal, supervisory, diplomatic, and leadership skills.
Excellent sales and customer service skills.
Strong knowledge of automotive retail and service operations, business management, financial principles, procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe store operations.
Excellent organizational skills and attention to detail.
Excellent time management skills.
Proficient with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficient in inventory and expense management.
Ability to thrive in a fast-paced sales environment.
Ability to provide and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Required Education, Credentials, and Experience
Minimum age requirement of eighteen years.
An active and unrestricted driver’s license is required.
A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
A minimum of three years of related experience is required.
Three years of leadership, supervisory, or management experience is preferred.
Work Authorization & Employment Eligibility
Must be legally authorized to work within the United States while employed by Leeds West Groups.
Satisfactory completion of any job-related background screening required for the position, consistent with applicable law.
Satisfactory completion of a Motor Vehicle Record (MVR) check and ability to maintain a driving record that meets Company requirements for the position.
Workplace Culture, Conduct, and Expectations
In support of a positive, professional, and safe workplace culture and environment, employees are required to comply with Company policies regarding drugs and alcohol, weapons, workplace violence, harassment, discrimination, safety, and professional conduct, as well as applicable law. Additionally, employees are expected to conduct themselves in a positive, respectful, ethical, and professional manner.
Work Environment
This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
Physical Demands
This position requires the physical ability to perform the essential functions of a supervisory and managerial role in an automotive retail and repair environment.
The position regularly requires standing, walking, reaching, and use of hands for computer, phone, paperwork, and other business equipment. The position may occasionally require driving, bending, stooping, kneeling, crouching, or lifting and carrying items weighing up to 50 pounds. The position also requires the ability to visually inspect the work environment and effectively communicate with customers, employees, and others, with or without reasonable accommodation.
Position Type/Expected Hours of WorkThis full-time, salaried exempt, on-site position requires at least 50 hours of work per week. Business operations generally run Monday through Saturday, with Sunday operations at some locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
Travel
This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.
Equal Employment Opportunities
Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
Leeds West Groups provides reasonable accommodations to qualified individuals with disabilities as required by applicable law. For questions about the reasonable accommodation process or to request a reasonable accommodation, please contact Human Resources.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Benefits
Health, dental, and vision insurance
Flexible and health savings account options
Retirement savings plan
Voluntary life and disability insurance plans
Paid time off and holidays
Pay incentive programs
Performance awards
Professional development opportunities and reimbursements
Employee discounts on automotive services and products
Company-provided uniforms and laundering
Employee referral program