Store Manager

Store business head

· Performing Sales in selling optical frames and lenses.

· Handling customers and suggesting them on selection of spectacle frames, optical lenses and sunglasses.

· For showroom managers to handle the complete store operations daily and to motivate the team.

· Plan, forecast, report on sales, cost and business performance in the outlet according to company requirement.

· Supervise and implement sales and promotional strategies and activities in the outlet.

· Supervise and manage cash and payment systems in the outlet in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.

· Plan and implement outlet merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.

· Manage and supervise selling and customer service activities and staff competence in the outlet, so as to optimize and sustain sales performance, profitability and customer satisfaction.

· Manage and supervise audit before sending work order to Assembly unit and also follow quality control system after receiving finished goods from Assembly unit and Warehouse.

· Coordinate effectively and timely with all concerned departments to ensure proper flow of communication and information.

· Supervise and maintain reports as necessary of all merchandise and non-merchandise stocks in the outlet.

· Supervise and maintain proper condition of all equipment's, fixtures and machinery in the outlet.

· Seek and continuously develop knowledge and information about market trends, competitor activity, pricing and tactics, and communicate this to the relevant departments in the Company.

· Supervise and maintain effectiveness of IT and other essential in -store systems in the outlet.

· Resolve the customer complain effectively must satisfy customer to its optimum level as per the company policies.

· Keep a track on undelivered goods and ensure their delivery as per the company policy.

· Managing error free Stock Audit activity and to maintain zero discrepancies.

· Encourage extra services like giving complimentary items, cleaning of specs with ultra-sonic machine, home deliveries, delivery by courier, delivery at other outlet, and taking extra care before sending such deliveries.

· - Accept the ownership and understanding the responsibilities.

· - Timely decision.