Strategic Account Manager - B2B SaaS
Description
Key Responsibilities:
- Manage a portfolio of strategic enterprise and mid-market accounts, ensuring strong client relationships and long-term business engagement.
- Drive account growth through upselling, cross-selling, renewals, and revenue expansion opportunities.
- Develop and execute strategic account plans aligned with customer business objectives and organisational revenue targets.
- Build strong relationships with key stakeholders, including CXOs, business heads, procurement teams, and senior decision-makers.
- Understand client requirements, business challenges, and product adoption needs to identify opportunities for additional business.
- Take ownership of customer engagement, account health, retention, and overall customer satisfaction.
- Conduct periodic business reviews and present account performance, growth opportunities, and strategic recommendations.
- Work closely with internal teams such as pre-sales, product, customer success, and delivery to ensure seamless client experience.
- Identify potential account risks, resolve escalations, and proactively address customer concerns.
- Maintain accurate account plans, sales pipelines, revenue forecasts, and CRM updates.
- Achieve assigned account revenue, retention, and growth targets.
Required Skills & Experience:
- 3 - 6 years of experience in Strategic Account Management, Key Account Management, or Enterprise Account Management.
- Prior experience working with B2B SaaS product companies or enterprise technology organisations.
- Proven experience managing existing customer accounts and driving revenue growth.
- Strong understanding of account farming, upselling, cross-selling, and customer retention.
- Experience managing SMB, mid-market, or enterprise customer segments.
- Ability to engage with senior stakeholders and build long-term business relationships.
- Strong commercial acumen, negotiation, and relationship management skills.
- Excellent communication, presentation, and stakeholder management abilities.