Strategic Business Operations Coordinator

Strategic Business Operations Coordinator
Reports To: Chief Medical Director
Position Summary responsible for coordinating activities that support business growth and strategic initiatives across Crisis24 Global Medical Concierge Practice. This role serves as a central point of coordination for business development support, opportunity management, proposal coordination, contract administration, process improvement, and cross-functional communication.
This position is not responsible for executing operational client delivery work directly. Instead, it ensures strategic initiatives remain organized, and aligned with organizational objectives by coordinating stakeholders, providing support with monitoring progress against contractual commitments, identifying risks, and providing leadership with objective operational visibility. Success in this role is measured by improving execution of the administrative aspects of the contract lifecycle process to enable more efficient and effective business growth. As a by-product of ensuring contractual obligations are tracked with clear leadership visibility, this will help ensure the organization consistently delivers high-quality services that strengthen client relationships and generate new opportunities.
Key Responsibilities
Strategic Business Development & Opportunity Coordination

Support leadership in coordinating business development initiatives, RFPs, QBRs, proposal responses, and client presentations.
Support the proposal process by monitoring milestones, and ensuring timely completion of deliverables.
Coordinate with subject matter experts to gather technical, operational, pricing information, resource/staffing impacts, as well as supporting documentation.
In coordination with the PSG proposal team, maintain proposal templates, response libraries, and standardized proposal content.
Ensure all leads and opportunities are accurately entered and maintained within Salesforce.
Monitor the business development pipeline to ensure every active lead and opportunity has a defined action plan, assigned owner, key milestones, and target completion dates.
Provide GMCP leadership with objective reporting on pipeline health, proposal status, and business development activities, performance metrics, and renewal planning.
Coordinate post-award transition activities to ensure seamless handoff from business development to operations.

Strategic Program Coordination

Support operational coordination and tracking of strategic initiatives across On-Site Medical Operations and Private Client Operations.
Assist leadership in monitoring execution against contractual obligations, agreed deliverables, timelines, and project milestones.
Identify special project risks, schedule conflicts, resource constraints, and execution gaps while coordinating corrective actions with operational stakeholders.

Executive Reporting & Communications

Assist leadership in developing executive briefings, dashboards, reports, presentations, and operational summaries to support strategic planning, business development, and operational decision-making.
Coordinate strategic meetings, leadership action items, and follow-up activities.

Qualifications
Required

Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Communications, or a related field, or equivalent professional experience.
Five (5) or more years of experience supporting strategic programs, business operations, contracts, project management, or organizational initiatives.
Strong organizational, analytical, documentation, and multitasking skills.
Excellent written and verbal communication abilities.
Demonstrated ability to coordinate multiple concurrent priorities while meeting deadlines.
Proven ability to work effectively across cross-functional teams and influence without direct authority.

Preferred

Experience coordinating RFPs, RFQs, proposals, or government/commercial contracts.
Experience supporting healthcare, security, consulting, emergency management, or professional services organizations.
Experience with Salesforce CRM and project management platforms such as Asana, Smartsheet, Microsoft Project, or similar.
Experience developing executive reporting, operational dashboards, and workflow documentation.
Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Teams, and SharePoint.

Core Competencies

Strategic Business Development Support
Opportunity & Pipeline Management
Strategic Program Coordination
Proposal Management
Contract Operations
Executive Reporting & Strategic Communications
Operational Planning
Process Improvement
Cross-Functional Collaboration
Stakeholder Management
Organizational Effectiveness
Continuous Improvement
Attention to Detail
Analytical Thinking
Project Coordination