Ithaca College

Discussion

STUDENT-Phonathon Supervisor

Open 33d

Ithaca College Annual Fund is looking for a Student Supervisor for our Phonathon Program.

Qualifications

  • Currently enrolled as a student at Ithaca College and has been employed in Phonathon.
  • Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives.
  • Familiarity with Ithaca College campus, activities, and history
  • Ability to motivate and create enthusiasm with peer group.
  • Ability to communicate directions and information in a concise and constructive manner.
  • Interest in helping Ithaca College
  • Courteous and engaging personality
  • Able to present information concisely and persuasively.
  • Able to follow directions and accurately record data/details.
  • Good time-management skills
  • Reliable and dependable
  • Detail oriented and proactive.
  • Creative
  • Team player and the ability to work independently.
  • Demonstrated leadership and management skills.
  • Willingness to learn appropriate ways to provide constructive feedback to peers.

Responsibilities

  • Serve as a role model for callers, always displaying a positive and professional attitude.
  • Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques.
  • Reinforce good phoning skills by providing support and encouragement to callers.
  • Prepare calling assignments.
  • Select motivational activities for each shift and prepare all activity materials, incentives, etc.
  • Assist with any additional related duties as they occur.
  • Meet Phonathon performance standards.
  • Manage schoolwork load and job hours.
  • Uphold Phonathon employment and confidentiality agreements.
  • Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing).
  • Professionally communicate Ithaca’s mission and priorities
  • Maintain and update information and records.
  • Ask alumni and parents to make a gift to support the College by credit card, pledge, or check.

Schedule/Hours

  • Work two shifts per week.
    • Shift times:
      o Monday evening, 6:00 p.m. - 9:00 p.m.
      o Tuesday evening, 6:00 p.m. - 9:00 p.m.
      o Wednesday evening, 6:00 p.m. - 9:00 p.m.
      o Thursday evening, 6:00 p.m. - 9:00 p.m.
  • Attend and participate in supervisor meetings.

Experience You will Gain:

  1. Professional experience
  2. Confidence
  3. Knowledge of Ithaca College
  4. Better understanding of Philanthropy/Giving Back
  5. Develop transferable skills:
    • Verbal Communication
    • Leadership
    • Collaboration and teamwork
    • Time management
    • Money management
    • Customer Service Skills
    • Ability to negotiate.
    • Ease/comfort meeting/talking to new people.
  6. Networking Opportunities

Hourly Pay: $16.30

Supervisor: Kelly Dukerich

Show