Success Coach

JOB SUMMARY

This position is responsible for providing one-on-one support services to individuals age 16-24. The role includes assessing basic needs, identifying barriers, developing a service strategy to address those barriers, and coordinating services to prepare and secure living wage jobs with opportunities for advancement through clearly defined career paths.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities:

• Oversee the selection process and supervise Peer Mentor(s).
• Update and maintain Buffalo Futures digital platform, including gathering “success stories” to highlight on the site.
• Coordinate with partners to ensure information about community programs and resources are kept current.
• Responsible for intake of HUB participants, assessing vocational and educational needs, and developing a service plan for each participant.
• Acts as a liaison with workforce development, educational institutions, community stakeholders, human services, and local governmental agencies across the region.
• Maintains a coaching log for each HUB participant.
• Prepare regular, comprehensive reports on data related to program activities and outcomes to the HUB Director.
• Ensure all records are accurate and up-to-date and submit reports to appropriate agencies and HUB Director.
• Develop and maintain partnerships in the public, non-profit, and private sectors to connect participants to educational and career opportunities aligned with their interests and goals.
• Works to engage aspiring young professionals by leveraging relationships with community partners, building a robust referral network connecting with potential employers, and to key stakeholders facilitating presentations.
• Cultivate and develop relationships with representatives of higher education and other training institutions (i.e. community colleges, apprenticeship programs, certification programs) to understand programs, build strong referral systems, and help individuals successfully navigate post-secondary options.
• Participate and coordinate community outreach activities, such as providing presentations to non-profit organizations, government agencies, probation/parole staff and agencies, schools, etc.
• Follow procedures regarding recordkeeping, documentation, and maintaining case files.
• Collaborates with staff as appropriate to coordinate services at the HUB.
• Participate

Secondary Responsibilities:

• Participate in community engagement functions related to program needs, which may occasionally require nights and weekends.
• Must present a professional image in conduct, attitude, and attire.
• Satisfactory completion of mandatory trainings.
• Additional duties as assigned.