Supervisor, Auto Ops Sticker QC
Summary
Supervises quality-control operations for sticker autographs in Fanatics Collectibles, ensuring high standards, accurate inventory, and on-time delivery while managing teams and tracking KPIs.
About Us
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
Fanatics Collectibles is looking for a QC Supervisor, Stickers to lead quality-control operations for our Autograph Operations team as it pertains to sticker autographs. This role serves as the leader of our Quality Control department and is responsible for ensuring that sticker autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is a self-starter with strong analytical skills, experience leading teams and coaching junior team members on new processes & tech. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.
Responsibilities:
- Manages the end-to-end quality control process for unsigned and signed stickers
- Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs.
- Supervises QC Leads and management of temp labor, to include timesheets, absences, improvement tracker, and productivity to ensure temp labor stays on task at all times.
- Manages color component and parallel updates in Airtable/NCF, ensuring subsets across all products have proper colors and parallels aligned.
- Manages and tracks quality control KPI's, to include unsigned stickers received, signed stickers received, defect rates, throughput/hour, and other critical KPI's
- Responsible for managing QC Team Lead and Data Entry Lead, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors
- Manages QC Backlog, ensuring backlog at end of week is <5K, unless during high-volume periods
- Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly
The Ideal Candidate:
- Bachelor’s degree in business, Analytics, Finance, or a relatable field, required
- 3+ years of supervisory or leadership experience in manufacturing or production environments, preferred
- Strong critical thinking and problem-solving skills
- Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint), required
- Ability to sit and focus on a computer screen for extended periods of time, required
- Prior experience with data management systems, a plus
- Prior experience with Power BI and other data visualization tools, a plus
- Excellent verbal and written communication skills, required
- Strong leadership and presentation skills required
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