Supervisor, Casino Operations (Slots/Beverage)

Salary for this position typically starts around $50k and you will lead the team in the action and excitement of the casino floor. As a salaried leader you will be eligible to enroll in many best-in-class benefits on your first day of employment.

Supervises all aspects of slot and beverage operations for assigned shift, creating a differentiated service experience and ensuring optimum performance of all.

• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
• Familiarization with all Harrah’s Brand programs and systems.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Presents oneself as a credit to Harrah’s and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Ensures accountability of all transactions through verification and documentation of exchanges.
• Adheres to regulatory, departmental, and company policies in an ethical manner.