Supervisor, Country Operations
Summary
Oversee daily export logistics operations in Istanbul, leading a team to ensure efficiency, quality, and customer satisfaction while managing workflows and costs for APL Logistics.
At APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.
Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver.
Right now, we’re looking for a new colleague to join our Operations Team in the position of Operations Team Leader.
As the Operations Team Leader you will play a key role in driving export operational excellence and lead daily operations ensuring efficiency, quality and customer satisfaction. You will be responsible to lead and develop a team fostering a collaborative and results driven culture.
Key Responsibilities:
- Lead and supervise daily export operations
- Responsible to drive of the team including hiring, onboarding, performance management, coaching and guiding
- Manage team via KPI´s and have the helicopter view on what is happening.
- Make sure procedures are in place against APLL standards, are followed and deliver best in class service.
- Manage workload and ensure backups are in place.
- Ensure billing and cost done as per finance period closure schedule
- Drive Productivity and standardization and reduce OPS costs where possible.
- Raise awareness to the management team about operational issues, improvements and drive solutions.
- Able to solve daily problems (Origin-destination) without supervision.
- Continuous improvement
- Ensure good communication with stakeholders
What we’re looking for:
- Bachelor’s Degree / Master of Business Administration, preferred in logistics.
- Minimum 7 years’ logistics experience, preferably international retail logistics.
- Fluent in English additional language is a plus
- Passion for service excellence.
- Customer focused.
- Agile strategic and global perspective.
- Analytical problem solving, attention to detail and result oriented.
- Strong envisioning, motivational and delegation abilities.
- Superior presentation and communication skills, both written and oral.
- Strong time management, organization, and planning skills.
- Intermediate or higher-level Excel skills and competent PowerPoint skills.
- Transport knowledge all shipment modes (e.g., Ocean, Truck, Rail, Air)
- Export process knowledge
We offer you:
- Participation in our global Cash Bonus Plan
- Flexible working times & a hybrid work model
- Private Medical insurance
- Transportation allowance
- Lunch allowance
- Regular trainings
- Working in an open team with a supportive working atmosphere
- Team events
- Monetary benefits for service anniversaries
- Office location in Nisantasi