Supervisor, Customer Experience

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Supervisor, Customer Experience

Are you a Customer Service "fanatic"?

Are you able to work onsite?

About the Role

Management of a team consisting of 15 – 20 customer service representatives

Ensure daily performance targets are met

Ensure policies and procedures are adhered to by staff member

Administer coaching and disciplinary action criteria

Participate in internal and client discussions

Requirements

• Have 2+ years of Call/Contact Center Supervisory experience

Min 2 years of healthcare exp-Medicaid exp preferred

College degree preferred

• Have proficiency with MS Office
• Have proficiency with technology, especially computers, software applications, and phone systems
• Can coach, develop, and motivate employees and evaluate their performance

Must have the ability to work any shift between the hours of 8am – 6pm.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

• Onsite-in our Columbia, SC office

Perks and rewards designed for you:

• Health and Welfare Benefits · Retirement Savings
• Employee Discounts · Career Growth
• Paid Training · Paid time off
• Great Work

Join Us

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.