Supervisor, Distribution Dispatch & Scheduling (DOT)

Primary Purpose
Supervises dispatch and scheduling staff to deliver daily service safely and on time. Monitors real‑time performance, enforces procedures, and coaches team members to maintain documentation quality and adherence.

Duties and Responsibilities

• Assigns workloads and sets daily performance targets for coordinators and specialists.
• Monitors live queues and intervenes to resolve coverage gaps or emergent events.
• Enforces pre‑job safety and certification checks within scheduling workflows.
• Reviews documentation quality (codes, reason notes, closures) and corrects deviations.
• Provides day‑to‑day coaching, feedback, and skill development for staff.
• Aligns start times, crew readiness, and material pre‑kit with field supervisors.
• Reports daily KPIs (adherence, completions, exceptions, overtime) and proposes fixes.
• Participates in after‑action reviews and implements corrective actions.
• Performs other duties as assigned.