Supervisor - Front Desk
JOB SUMMARY
Front Desk Supervisors are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. Supervisors also act as managers who support daily operations, supervise a shift and the team members working, and serve as an extension of the gym management team. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring we deliver exceptional experiences to members and guests. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for people with demonstrated success in delivering exceptional service who are driven to support and grow team members on a collaborative team.
JOB RESPONSIBILITIES
Deliver exceptional service to members and guests
Be a guide:
Provide a welcoming, approachable, knowledgeable presence in all interactions
Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
Execute front desk role functions of Supervisor, including (but not limited to)
welcome all members and guests, building genuine connections
conduct gym tours and personalized guided experiences
educate members and guests about all products including membership and current promotions
check people in and conduct transactions
assist members and guests with retail products and sales
deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
perform facility upkeep, projects and cleaning tasks
instruct Introductory classes
manage completion of daily projects with desk team, as assigned
navigate unforeseen staffing changes
support planning and execution of events
uphold standards for safety and risk management in the gym
Supervise desk team, ensuring daily tasks, routines are completed and protocol followed
Train desk team members on role, including new hires, as assigned by director or manager
Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
Manage member and guest concerns and scenarios effectively, with professionalism, including routine and escalated situations, as assigned by director or manager
JOB REQUIREMENTS
Show up with a positive, adaptable attitude that fosters a welcoming environment
Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role
Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
Coach, support, and provide feedback to team members, to ensure they are delivering exceptional service and experiences
Through behavior and actions, embody Movement’s core values of growth, connection and integrity
Lead the team through daily tasks, routines, protocol to ensure the gym is maintained and any issues are flagged to managers, make decisions within the scope of the role
Clear, effective, and proactive communication as well as supporting delivery of information and messages to team members
Problem-solving skills to creatively find solutions for member and guest needs, including handling routine and escalated situations effectively
Ability to operate proficiently in front desk software and systems and follow protocol and policies
Responsibly manage keyholder and opener/closer duties
Act as role model and coach to other team members in all aspects of job
1+ year successful experience in people-facing hospitality, recreation, service industry or related role
Passionate about climbing, yoga, and/or fitness and eager to share with others
Ability to instruct Introductory climbing classes (training provided)
Regular evening and weekend availability
ADDITIONAL INFORMATION
This is a part-time OR full-time position
Starting pay at $25.64 - $27/hour, based on experience
Benefits include, free membership, in-gym discounts, guest visits, and retail discounts. This position may be filled as full-time or part-time. If the Team Member’s combined hours in this role and any other Movement role meet full-time benefits eligibility requirements, they may be eligible for health benefits, 401(k) with match, and vacation benefits.
Internal team members who apply should be in excellent standing in their current role
New hires will complete a screening process
Scheduled shift times may vary from week to week or month to month
Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!