SUPERVISOR
Summary
Oversee digital marketing, CRM, and customer engagement initiatives, coordinating with teams and agencies to drive brand presence and loyalty programs.
Digital & Social Media Marketing
Work with digital agencies and internal stakeholders to manage social media and digital marketing initiatives.
Oversee content development for social media, websites, CRM, and other digital platforms.
Monitor digital marketing performance and optimize engagement strategies.
Customer Engagement & CRM
Support customer loyalty programmes and customer engagement initiatives.
Analyse customer behaviour and feedback to improve customer experience.
Develop initiatives to increase customer retention and repeat purchases.
Stakeholder Management
Collaborate with Operations, E-commerce, Product Development, Finance, and external vendors to ensure successful execution of marketing initiatives.
Manage relationships with creative agencies, media partners, and suppliers.
Budget & Reporting
Assist in managing the marketing budget and campaign expenditures.
Track KPIs and prepare regular performance reports.
Ensure projects are delivered within budget and timelines