Supervisor, International Freight Services

Operational
- Supervise and coordinate the entire operational process, including booking,
scheduling, tracking, and delivering shipments.
- Provide operational updates to Manager on regular basis.
- Address customer inquiries and concerns regarding order deliveries promptly.
- Support the team in loading, unloading and stocking of freight during manpower
crunch.
- Ensure freight are sorted and tagged according to the delivery orders.
- Complete all freight paper works accurately and ensure site area is maintained
clean and orderly.
- Handle misdirected shipments and seal discrepancies promptly.
- Conduct periodic and ad-hoc inspections to ensure all HSE requirements are
strictly adhered throughout the Operational processes and equipment are in
good working conditions.
- Communicate equipment repair and maintenance requests to Manager.
- Pull data from various systems and provide analysis for required reporting.
- Determine KPIs to drive team performance
- Systematically escalate problematic issue

Business Processes, Automation & Compliance
- Establish and enforce safety rules and regulations.
- Regularly review and streamline operational procedures to adapt to changing
industry trends and best practices
- Ensure compliance of all relevant policies, procedures and processes - both
internal and external (i.e. regulatory).
- Support in the implementation processes for Primary, Secondary and Tertiary
(PST) checks for documentations compliance to ensure strict adherence to both
local and overseas regulations and to help speed up customs clearance process.
This includes insurance requirements, packing specifications etc.
- Follow up on audit issues and ensure prompt resolution.

Stakeholder Management
- Liaise across teams internally to ensure timely delivery of services to
customers.
- Create and maintain a cordial business relationship with various stakeholders
through regular feedback sessions and communication.
- Ensure customers' satisfaction meet the KPIs set; issues are responded and
dealt with in a timely manner; devise solutions for service recovery and gaps
closure where appropriate.
- Manage third party vendors, review service quality and level, contract
management and price negotiations.
- Engage local vendors/suppliers/stakeholders to seek solutions to add value to
customers.
- Ensure Business Continuity Plan are in place and evaluated for effectiveness
periodically.

Leadership and Direction
- Review and implement policies and procedures for the department.
- Recruit, train, and develop a team of specialists.
- Plan schedules, assign and delegate work to team members to meet deadlines
and ensure timely clearance of shipments.
- Provide performance feedback and conduct regular performance reviews.
- Prepare reports for local/regional Management/Senior Leadership team.
- Prioritize “Safety Above All”, by cultivating a proactive, safety-focused working
environment.
- Empowers team members to create the innovative solutions for our customers.
- Ensure compliance to local regulatory requirements, including OT hours and
payments and safety related compliances. This includes the management of
contingent workforce engaged where appropriate.

Financials
- Manage the department's budget; monitor expenses and revenues and ensure that the department meets financial targets. This includes regular period review
with relevant stakeholders.
- Analyze financial data and identify areas for improvement.
- Ensure that pricing is competitive and that the department is profitable.
- Upholds and enforces the Company’s financial standards and policies.